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Elliott Report

Elliott Report

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COMPENSATION

When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. Months later, she calls us

It has been four months — where is my reimbursement check from Iberia?

May 15, 2024October 18, 2017 by Christopher Elliott

When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. And waits. Four months later, she calls our advocacy team. Can they help?

Categories The Travel Troubleshooter
Vivienne Pearson’s airline seat -- the one for which she paid an extra 40 pounds -- doesn’t recline. A flight attendant promised her a refund, but now the airline is balking.

I paid extra for my British Airways seat, but it didn’t recline

February 1, 2024August 12, 2017 by Christopher Elliott

Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking.

Categories The Travel Troubleshooter
After Samantha Gomez is bumped from a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?

Bumped from my flight to Palm Beach — why won’t American pay up?

February 1, 2024July 28, 2017 by Christopher Elliott

After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?

Categories The Travel Troubleshooter
Her family voluntarily give up their seats on Spirit Airlines flight. In exchange, they’re offered flight vouchers. But they are unusable.

What is the value of a Spirit Airlines voucher if I can never use it?

May 9, 2024June 23, 2017 by Christopher Elliott

Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what?

Categories The Travel Troubleshooter

Persistence pays off for this Aer Lingus delay

May 23, 2025May 19, 2017 by Christopher Elliott

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation?

Categories The Travel Troubleshooter
Can we talk about entitlement? I know you want to. I see your comments on this site. Tun to us for help for" entitlement issues."

No, you’re not entitled to that. Here’s why.

February 1, 2024May 4, 2017 by Christopher Elliott

Can we talk about entitlement?

Categories Case Dismissed
No food and bags on British Airways

No flight, meals, phone or bags from British Airways — and no compensation

February 6, 2024November 18, 2016 by Christopher Elliott

Whoever said, “Any landing you can walk away from is a good one” must not have known David Youngquist. And they aren’t familiar with the current service level at British Airways — at least, not as he experienced it.

Categories Is This Enough Compensation?

Even more funny airline math on this downgrade, but is there a solution?

December 15, 2015 by Christopher Elliott

United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”

But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.

Read more

Categories Is This Enough Compensation?
compensation

Why did American reverse course on my compensation?

January 18, 2024November 27, 2015 by Christopher Elliott

When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word?

Categories Is This Enough Compensation?, The Travel Troubleshooter
Heather Stork's flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers.

Did Delta do enough for this delayed passenger?

December 8, 2023November 24, 2015 by Christopher Elliott

Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?

Categories Is This Enough Compensation?
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