Why you matter — and why I’m giving away Southwest Airlines tickets

We live in interesting times.
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What is the value of a Spirit Airlines voucher if I can never use it?

Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what? Read more “What is the value of a Spirit Airlines voucher if I can never use it?”

How does your bank lie to you? Let me count the ways.

If you don’t trust your bank, you’re in good company. With financial regulations unraveling, and in the wake of several shocking banking scandals, it’s remarkable we haven’t all switched to a digital crypto-currency like Bitcoin and ditched our financial institutions. Read more “How does your bank lie to you? Let me count the ways.”

Persistence pays off for this Aer Lingus delay

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? Read more “Persistence pays off for this Aer Lingus delay”

No, you’re not entitled to that. Here’s why.

Can we talk about entitlement?

I know you want to. I see your comments on this site. Many of you think the readers who run to us for help have, as you put it, “entitlement issues.” Read more “No, you’re not entitled to that. Here’s why.”