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Elliott Report

Elliott Report

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CHRISTOPHER ELLIOTT

Brian Dunn's rental car was unsafe to drive. When he tried to return it, Sixt slapped him with a $794 tow charge he never authorized.

Why is Sixt charging me $794 for a tow I never requested?

April 20, 2026November 3, 2025 by Christopher Elliott

All Brian Dunn needed for his business trip was a reliable rental car. Instead, he got a Nissan Sentra from Sixt that was unsafe to drive. And when he tried to return it, the car rental company slapped him with a $794 tow charge he never authorized. 

Categories Advocacy
Do you knock three times on the airplane fuselage before you board a flight? Or do you carry a lucky rabbit's foot on vacation? If you do, then you might be a superstitious traveler.

Travelers are becoming more superstitious. Here’s what they’re doing (and here’s what actually works)

November 2, 2025November 2, 2025 by Christopher Elliott

Do you knock three times on the airplane fuselage before you board a flight? Or do you carry a lucky rabbit’s foot on vacation? If you do, then you might be a superstitious traveler.

Categories On Travel
Rhonda Bryant’s trip to San Francisco was ruined when American Airlines canceled her connecting flight. Despite a new federal rule requiring automatic refunds, she spent nearly seven months chasing down $403 the airline withheld. Her case reveals how major carriers sidestep refund rules—and what you must do when they do. From “trip in vain” policies to DOT complaints, here’s what travelers need to know when the refund isn’t automatic.

Are airline refunds automatic now? For this canceled American Airlines flight, they weren’t

October 27, 2025October 27, 2025 by Christopher Elliott

All Rhonda Bryant wanted was a refund for her airline ticket. She’d booked three tickets with American Airlines for a trip from Portland, Maine, to San Francisco. But when American canceled her connecting flight from Charlotte to San Francisco after hours of delays, her plans fell apart. 

Categories Advocacy
The engine in Ali Cotton's Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?

Jiffy Lube ruined my car engine. Why won’t it pay $12,998 for repairs?

September 10, 2024April 12, 2024 by Christopher Elliott

The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?

Categories Problem Solved
Dollar doesn't have the rental car Beth Bonness reserved in Atlanta, but that's not stopping it from charging her $82. Can it do that? And how does she get a refund?

Dollar didn’t have my rental car — but it still charged me $82!

June 5, 2025January 31, 2024 by Christopher Elliott

Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?

Categories The Travel Troubleshooter
Krishnamurthy Viswanathan's hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?

This hotel is too small and I have a headache! Can I get my money back?

November 17, 2024January 17, 2024 by Christopher Elliott

Krishnamurthy Viswanathan’s hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?

Categories The Travel Troubleshooter
Steve Feiertag's journey from Palm Beach to Reykjavik takes an unexpected turn when Chase Ultimate Rewards mistakenly downgrades and cancels his business class flights. Facing a loss of $5,000 and left without assistance, Feiertag turns to Christopher Elliott, a consumer advocate, in a desperate attempt to salvage his travel plans.

Help! Chase Ultimate Rewards downgraded my flight — and then canceled it

January 6, 2025January 9, 2024 by Christopher Elliott

Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?

Categories The Travel Troubleshooter
mbark on a journey through 2024's must-visit travel destinations, carefully selected by a globetrotter. From Antarctica's icy wonders to the vibrant streets of Doha, discover unique experiences in each location for your travel itinerary.

I travel nonstop: here are 12 bucket list places you have to see

December 23, 2025December 30, 2023 by Christopher Elliott

There’s no shortage of fascinating places to visit. I know because I’m on the road 365 days a year, and in 2023, I traveled to a few bucket list destinations I can personally recommend.

Categories Featured, On Travel
Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

British Airways refund disaster: I’m still waiting for my pandemic ticket refund!

October 29, 2025December 8, 2023 by Christopher Elliott

Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

Categories The Travel Troubleshooter
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