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Elliott Report

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CHRISTOPHER ELLIOTT

expedia no show

How a simple car rental cancellation turned into a $52 annoyance on Expedia

January 30, 2026January 14, 2026 by Christopher Elliott

Todd Brueshoff cancels his Hertz rental through Expedia two days before pickup and receives an email confirming that there’s no cancellation fee. But wait, there is! Hertz charges him a $52 no-show fee. Can he get his money back?

Categories The Travel Troubleshooter
amtrak

This $1,200 Amtrak ticket vanished into thin air. Was she scammed? 

January 12, 2026January 12, 2026 by Christopher Elliott

As a cancer survivor recovering from a stem cell transplant, Kim Snyder says she needed to avoid crowded spaces and germs while rebuilding her immune system. Flying felt too risky. The Amtrak Auto Train, with its private bedroom option, seemed like the perfect solution for her trip from Virginia to Florida.

Categories Advocacy
love

Love is in the air: The most annoying things couples do when they travel (and what to do about them)

January 30, 2026January 11, 2026 by Christopher Elliott

Of all the annoying things couples do when they travel, the coerced seat swap may be the worst.

Kirstyn Allen saw it on a recent flight from Atlanta to the Caribbean island of St. Maarten. Two newlyweds boarded the plane after her and pressured another passenger to surrender her assigned seat so they could be together.

Categories On Travel
For millions of travelers, water safety isn’t just a footnote -- it’s the silent saboteur of vacations.

The truth about drinking water abroad that could save your next vacation

February 11, 2026January 10, 2026 by Christopher Elliott

You’re sipping a margarita at the beach in Mexico when you realize the ice may have been made with tap water. You brush your teeth in Bali, accidentally swallowing a drop. Hours later, you’re chained to a bathroom, your dream trip collapsing like a house of cards. 

Categories Safe Travels
Mike Tarallo pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service visit. Can Frigidaire and its parent company, Electrolux, thaw this ice-cold mess?

Frigidaire’s frozen promises left me out in the cold

January 9, 2026January 9, 2026 by Christopher Elliott

Mike Tarallo pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service visit. Can Frigidaire and its parent company, Electrolux, thaw this ice-cold mess?

Categories Problem Solved
expedia

Why can’t I get a refund for my canceled Alaska Airlines flight from Expedia?

January 26, 2026January 7, 2026 by Christopher Elliott

Laura Hughart has fought Expedia for almost a year to reclaim $500 for a canceled Alaska Airlines flight. But she’s caught in a loop between two airlines and an online travel agency. Will anyone help her?

Categories The Travel Troubleshooter
sustainability

Are these up-and-coming sustainable cities worth visiting?

April 24, 2026January 3, 2026 by Christopher Elliott

When Daniel Anderson stepped off an electric ferry in Oslo, he braced for the usual urban cacophony. It never came. 

Categories Destinations
AI

The only travel trend you need to know for 2026

January 30, 2026December 28, 2025 by Christopher Elliott

Ignore the usual year-end predictions—the hot destinations, the airfare trends, the hidden travel fees. The only thing you need to know about travel in 2026 is this: Agentic AI will touch every trip you take.

Categories On Travel
taipei luxury hotels

In Taipei, luxury hotels are leading a green travel revolution

February 5, 2026December 27, 2025 by Christopher Elliott

The first time you hear Für Elise from the street below, you might think it’s an ice cream truck. But in the Taipei twilight, a different kind of vehicle is rolling down the road – it’s a garbage truck playing that catchy classic. 

Categories Destinations
Alex Cashman-Rolls faces a $500 cleaning fee from Hertz after returning a rental car he used with a registered service animal. Hertz claims the charge is for “excessive” hair, but Alex argues it’s unreasonable under federal law and lacks proof of actual costs. Will Hertz back down?

Service animal hair in a rental car: Can Hertz demand $500 to clean it?

January 4, 2026December 26, 2025 by Christopher Elliott

Alex Cashman-Rolls faces a $500 cleaning fee from Hertz after returning a rental car he used with a registered service animal. Hertz claims the charge is for “excessive” hair, but Alex argues it’s unreasonable under federal law and lacks proof of actual costs. Will Hertz back down?

Categories Problem Solved
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