StubHub misled me about my $331 concert ticket refund. What should I do?
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.
CHRISTOPHER ELLIOTT
Help! Airbnb banned me for life — but won’t say why
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
Passengers are arriving too early for their flights. They should do this instead.
Have you started arriving at the airport gate early? Like, way early? Mary Vogel has. For her upcoming flight from Chicago to Paris, she’ll get to the terminal more than three hours before her scheduled departure.
DirecTV charged me a $40 fee almost a year after I canceled — what can I do?
George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned?
Locked out and charged $385 for getting into my Airbnb — is that fair?
A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When weather wreaks havoc, should guests foot the bill?
Why is Sixt charging me $794 for a tow I never requested?
All Brian Dunn needed for his business trip was a reliable rental car. Instead, he got a Nissan Sentra from Sixt that was unsafe to drive. And when he tried to return it, the car rental company slapped him with a $794 tow charge he never authorized.
Travelers are becoming more superstitious. Here’s what they’re doing (and here’s what actually works)
Do you knock three times on the airplane fuselage before you board a flight? Or do you carry a lucky rabbit’s foot on vacation? If you do, then you might be a superstitious traveler.
Are airline refunds automatic now? For this canceled American Airlines flight, they weren’t
All Rhonda Bryant wanted was a refund for her airline ticket. She’d booked three tickets with American Airlines for a trip from Portland, Maine, to San Francisco. But when American canceled her connecting flight from Charlotte to San Francisco after hours of delays, her plans fell apart.
Jiffy Lube ruined my car engine. Why won’t it pay $12,998 for repairs?
The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?
Dollar didn’t have my rental car — but it still charged me $82!
Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?