Bartosz Jusypenko rents a car through Turo in Canada and returns it without incident — or so he thinks. The host claims a new scratch appeared during the rental, but the car was dirty at pickup. Now Turo wants him to pay $1,200 to fix the damage. Is that right?
When Iberia Airlines canceled Olga Betzler’s flight from Barcelona to Los Angeles, she assumed getting her $654 refund would be straightforward.
Some travel disasters start small. It’s a wobbly wheel you hardly notice until you’re double-timing it through the terminal and your carry-on suddenly feels like you’re dragging an anchor.
Amber Lise is trapped in an eight-week ordeal with Best Buy over a malfunctioning microwave oven. Best Buy repeatedly denies her exchange request. Is there a way to change its answer?
After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
Have you started arriving at the airport gate early? Like, way early? Mary Vogel has. For her upcoming flight from Chicago to Paris, she’ll get to the terminal more than three hours before her scheduled departure.
George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned?
A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When weather wreaks havoc, should guests foot the bill?
