Wayfair Customer Service Contacts

Wayfair is an online retailer that sells home goods, including furniture, decor, kitchen items, and more.

How to reach a person at Wayfair

Customer Service: (844) 348-7576

service@wayfair.com

wayfair.com

Wayfair Responsiveness rating

rating
3/5

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What you need to know about Wayfair

Wayfair generally responds to customer service in a satisfactory manner.

Wayfair customer service response times

Phone support

(844) 348-7576		Response times: Usually 1 to 30 minutes.

Availability: Phone support is available Monday through Saturday from 8 a.m. to 11:59 p.m., and Sunday from 8 a.m. to 10 p.m. (all times Eastern).
Email support

DataProtectionOfficer@wayfair.com
service@wayfair.com		Response times: Usually 1 to 5 business days.

Availability: Phone support is available Monday through Saturday from 8 a.m. to 11:59 p.m., and Sunday from 8 a.m. to 10 p.m. (all times Eastern).
Live chat supportResponse times: Usually 1 to 10 minutes.

Availability: Phone support is available Monday through Saturday from 8 a.m. to 11:59 p.m., and Sunday from 8 a.m. to 10 p.m. (all times Eastern).

Located at the bottom right-hand corner of the screen.
Social mediaResponse times: Usually 1 hour to 2 days.

Availability: Phone support is available Monday through Saturday from 8 a.m. to 11:59 p.m., and Sunday from 8 a.m. to 10 p.m. (all times Eastern).
Help center/FAQWayfair’s FAQ pages provides quick answers to common questions regarding returns, information security, international shipping, ordering information, shipping information, damaged or defective items, payment methods, and more.

How to resolve a problem with Wayfair

This guide on how to solve a customer service problem will help you resolve most problems with the Wayfair. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Wayfair mailing address

Wayfair LLC
4 Copley Place, 7th Floor
Boston, MA 02116

Wayfair loyalty program

Wayfair Rewards is a paid membership program that offers free shipping on all orders, early access to sales, and 5% back in “Reward Dollars” on qualifying purchases across Wayfair and its affiliated brands; those rewards can be applied to future purchases but are only usable while the membership remains active, the program auto-renews unless canceled, and benefits, exclusions, and reward eligibility are governed by detailed terms that can limit when and how the perks actually apply.

Wayfair social media channels

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LinkedIn

Instagram

TikTok

YouTube


Wayfair executive customer service contacts

Primary Contact
Andrew Adelfio
Global Head of Customer Service
Wayfair LLC
4 Copley Place, 7th Floor
Boston, MA 02116
aadelfio@wayfair.com

LinkedIn

Secondary contact
Stefan Reimig
Senior Director, Global Customer Service and Scaled Sales
Wayfair LLC
4 Copley Place, 7th Floor
Boston, MA 02116
sreimig@wayfair.com

LinkedIn

Chief Executive
Niraj Shah
Wayfair LLC
4 Copley Place, 7th Floor
Boston, MA 02116
nshah@wayfair.com

LinkedIn

Wayfair customer service policies

Privacy policy

Wayfair’s privacy policy explains how the company collects and uses your personal data when you interact with their site and services. It covers what types of information they gather (like contact details, browsing and purchase data), how it’s used (to operate the site, fulfil orders, personalize ads, and improve services), and with whom it may be shared (service providers and partners, and in some cases for legal or safety reasons). The policy also describes your privacy rights, including how you can access, correct, delete, or restrict the use of your information, opt out of targeted advertising, and manage cookie and tracking settings. Depending on your location, you may have additional legal rights under applicable privacy laws.

Return and refund policy

Wayfair generally lets you return most items within 30 days of delivery if they’re in their original, undamaged condition and (if applicable) disassembled and repackaged. You start a return through the “My Orders” section of your account and choose how you want your refund processed (original payment method or store credit). Some products can’t be returned at all (like clearance/final‑sale, gift cards, personalized or “non‑returnable” items, and certain bundles).

Terms of use

Wayfair’s terms of use set strict rules for using their website and services, requiring users to follow their policies, respect intellectual property, and accept limits on liability. Any disputes must typically go through binding arbitration, preventing class-action lawsuits, and users grant Wayfair broad rights to any content they upload. The terms allow Wayfair to change the rules at any time, and users are responsible for complying with all applicable laws, leaving little protection for customers if issues arise.

How do I track my order?

To track a Wayfair order, you must log in to your account using the email associated with the purchase. Once logged in, you can access your order history and select a specific order to see its status and tracking information. Wayfair typically provides a link to the carrier’s tracking page, but updates can be delayed, and tracking information is not always reliable. If tracking details are missing or unclear, customers must contact Wayfair’s customer service, which can be slow and difficult to reach.

How do I return a defective item?

If you get a defective or damaged item from Wayfair, you can return it, but you must act within their general return window (usually 30 days from delivery) and report the issue through your account’s My Orders – Return/Report a Problem. You’ll typically need to provide photos or evidence of the defect so Wayfair (or the carrier) can validate the claim. For defective items, they usually cover return shipping and may offer a replacement, repair, or refund; if you don’t prove the defect, you may be charged for return shipping and restocking.

Frequently asked questions about Wayfair

Does Wayfair refund your money?

Wayfair may issue refunds for returned items, but eligibility and timing vary. Most standard products can be returned within about 30 days of delivery, but some items, such as gift cards, personalized products, clearance items, and non‑returnable merchandise, cannot be refunded. Refunds are processed only after Wayfair receives and inspects the return, and customers often have to pay return shipping unless the item was defective or incorrect. Certain products, such as mattresses or large furniture, may have additional restrictions or fees, making refunds neither automatic nor guaranteed.

Where is Wayfair based?

Wayfair is based in the United States. Its headquarters are located in Boston, Massachusetts.

How to get professional help with your Wayfair problem

If you need help with Wayfair, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Wayfair?

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Elliott Report
Average rating:  
 4 reviews
 by Jan Rucker

It is very very unpleasant to drink. You can taste and feel the powder. Returning this product is difficult. After cancelling my subscription I received another box. When I called to have it returned they were not helpful at all. I was told they would send me a return letter, which they did. However they would not pay for the return shipping. I am very disappointed they way they handle unsatisfied customers.

 by Norwood S. Allen

We order 2 maven lane chairs and 2 backless stools ,we were sent someone else order, returned it never got a thank you for sending the other person's order back... found out through e-mail that our original order was canceled due to out of stock we would never order any thing from Way Fair again in life VERY POOR CUSTOMER SERVICE

 by Norwood S. AllenHIG

HIGH PRICED , AND THE WORSE CUSTOMER SERVICE WE HAVE EVER EXPERIENCED IN LIFE WON'T SUGGEST THIS COMPANY TO ANY ONE REALLY PISSED NO FURNITURE FOR THE HOLIDAYS , WE ORDERED 30 DAYS BEFORE X;MAS

 by Jean Cohen

Order # 4394438187 (0 stars if I could, for delivery!!!)
4 huge boxes were delivered today. I have not opened them yet as I am not ready to set it up in the room it will go in. Therefore I am making no comment on the product; only on the delivery. I know that was FedEx but it is still a Wayfair issue as I contracted with you for this item. Not with FedEx. Right after I placed the order I went into tracking and specified in the delivery instructions that I would make sure to be home and I would like them to put the boxes in the garage, or if they don't fit, on our patio in the back yard.
The tracking said they would be delivered yesterday, then Monday, and finally today between 1:30 and 5:30. At 12:30 I went out on my front porch and there they were, leaning up against the walls of my porch, ready to be rained on or stolen. I had no idea that FedEx had been and gone - well before their specified time frame. They didn't knock or call - I was sitting right here in the living room. Even my dog didn't bark, and she barks at the mailman EVERY SINGLE DAY. How sneaky were they!!! Anyway, I had to get the hand truck out of my garage and move them all one at a time, by myself. Difficult enough at the best of times, but I had foot surgery in November and I am still in a surgical shoe/boot. I sincerely DO NOT appreciate this kind of service. For delivery you actually get 0 stars and a piss poor verbal opinion to anyone who asks. I will most likely never buy anything from Wayfair again, no matter how small, simply for this reason. I'll write another review on the product once I put it together in a month. I strongly suggest that your company try to do better by your customer, though Wayfair is so huge, you can probably afford to be as slack as you like. Congratulations on that accomplishment.

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This contact was published on July 10, 2024 and updated on January 28, 2026.