Wayfair is an online retailer that sells home goods, including furniture, decor, kitchen items, and more.
Wayfair Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Wayfair
We have not received any recent complaints aboutWayfair.
How to resolve a problem with Wayfair
Wayfair normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Wayfair. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Wayfair mailing address
Wayfair Headquarters
4 Copley Place, 7th Floor
Boston, MA 02116
Wayfair executive customer service contacts
Primary Contact
Aanan Contractor
Vice President, Storefront, Fintech and Loyalty
Wayfair Headquarters
4 Copley Place, 7th Floor
Boston, MA 02116
aanan.ontractor@wayfair.com
Secondary contact
Thomas Netzer
COO
Wayfair Headquarters
4 Copley Place, 7th Floor
Boston, MA 02116
thomas.netzer@wayfair.com
Chief Executive
Niraj Shah
Wayfair Headquarters
4 Copley Place, 7th Floor
Boston, MA 02116
niraj.shah@wayfair.com
Does Wayfair have a customer service number?
Yes, Wayfair has a customer service number. You can reach Wayfair customer service at (877) 929-3247.
How do I report a problem on Wayfair?
To report a problem on Wayfair:
– Log in to your Wayfair account on its website or mobile app.
– Navigate to “My Orders” to find the order you need help with.
– Click on the “Help with Order” button next to the order.
– Follow the prompts to describe your issue and submit a request for assistance.
– You can also call Wayfair customer service at (877) 929-3247 for immediate help.
How do I contact Wayfair UK customer service?
To contact Wayfair UK customer service:
– Visit the Wayfair UK website.
– Scroll down to the bottom of the page and click on “Customer Service” under the “Help and Support” section.
– You can use the online contact form or find the phone number for Wayfair UK customer service, which is 0800 169 0423.
Where is Wayfair based?
Wayfair is based in the United States. Its headquarters are located in Boston, Massachusetts.
How to get professional help with your Wayfair problem
If you need help with Wayfair, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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