Wayfair

Wayfair is a home goods retailer headquartered in Boston. It sells furniture, decor, lighting, kitchen and bath items, and outdoor products. Its family of brands includes Wayfair, AllModern, Birch Lane, Joss & Main, Perigold, and Wayfair Professional. Wayfair is publicly traded on the New York Stock Exchange under the ticker symbol W.

Telephone
Customer Service : (877) 929-3247
Email
Mailing address
Wayfair Inc 4 Copley Place, 7th Floor
Boston, MA 02116
Website
wayfair.com

What you need to know about Wayfair

Wayfair customer service response times and resolutions vary.

How to resolve a problem with Wayfair

Try self-service first

Use our proven resolution methods, or Wayfair’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Wayfair respond?

Phone support
Usually 1 to 30 minutes.Call (877) 929-3247.
Email support
Unknown. Email service@wayfair.com.
Live chat support
Usually 1 to 10 minutes.Located at the bottom right-hand corner of the screen.
Social media
Wayfair has accounts on Facebook, X, Instagram, Pinterest, TikTok, YouTube, and LinkedIn.

Access Wayfair's social media here.
Help center/FAQ
Wayfair's FAQ pages answer common questions about returns, information security, international shipping, ordering, shipping, damaged or defective items, and payment methods.
Verified contacts

Wayfair customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Andrew Adelfio
General Manager and Global Head of Customer Service
Secondary
Jon Blotner
President
Chief Executive
Niraj Shah
Chief Executive Officer

Wayfair customer service policies

Wayfair's privacy policy describes the personal data the company collects when customers visit or shop its sites and apps, including contact details, browsing history, and purchase data. It explains how that information is used, including to fulfill orders, personalize advertising, and improve services. It also explains when that information may be shared with service providers, partners, or legal authorities. The policy also covers customers' rights to access, correct, or delete their data, and describes options for managing cookie settings and opting out of targeted advertising.

Wayfair loyalty program

Wayfair Rewards Wayfair Rewards is a paid membership program with a $29 annual fee. Benefits include early access to sales, priority customer service, member-only sales, a birthday gift, free shipping on eligible orders, and 5% back in Reward Dollars on qualifying purchases at Wayfair, AllModern, Birch Lane, Joss & Main, and Perigold (across their websites, mobile apps, and physical retail stores). Purchases made through Wayfair Professional, as well as purchases at outlet locations, gift cards, services (including home installation and assembly, extended warranties, and design services), taxes, shipping and delivery fees, and any portion of a purchase paid with Reward Dollars, do not earn rewards. Free shipping is not available on orders shipped to Alaska, Hawaii, U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands), PO boxes, or APO/FPO/DPO addresses, and additional fees may apply if an enhanced shipping option is selected at checkout. Reward Dollars have no cash value, cannot be redeemed for cash or gift cards, and do not expire as long as the membership remains active. The program automatically renews annually on the anniversary of sign-up and can be canceled at any time in account settings; membership fees are non-refundable outside of Wayfair's standard cancellation policy, except as required by applicable law.

Frequently asked questions about Wayfair

Wayfair may issue refunds for returned items, but eligibility and timing vary. Most standard products can be returned within about 30 days of delivery, but some items, such as gift cards, personalized products, clearance items, and non‑returnable merchandise, cannot be refunded. Refunds are processed only after Wayfair receives and inspects the return, and customers often have to pay return shipping unless the item was defective or incorrect. Certain products, such as mattresses or large furniture, may have additional restrictions or fees, so refunds are not automatic.
Wayfair is headquartered in Boston.
If your replacement has not arrived after several weeks, contact Wayfair customer service at (877) 929-3247 and reference your original claim number. Ask for a supervisor if the first agent cannot resolve the issue.
Call Wayfair at (877) 929-3247 or use the live chat to request a refund of the membership fee if it was not intentionally added. Wayfair has acknowledged this issue and has offered refunds in some cases. You may also email service@wayfair.com. If Wayfair does not refund the charge, dispute it with your credit card company.
If you return an item and request a refund to your original payment method, Wayfair deducts return shipping costs from your refund. If you prefer store credit, the return shipping cost is waived. Some items are non-returnable. Review the return policy carefully before ordering.
Wayfair's standard return policy covers items returned within 30 days of delivery. If a defect appears after that period, contact Wayfair at (877) 929-3247 or via live chat and ask whether the manufacturer's warranty applies. In some cases Wayfair may make an exception; outcomes vary. If the issue is not resolved, contact the manufacturer directly or consult your credit card's purchase protection benefits.
Contact Wayfair customer service immediately, reference your original order number and the original price, and ask a supervisor to honor the original pricing or provide a comparable resolution. Document the original order confirmation and the new listing price. If Wayfair declines, you may file a complaint with your state attorney general's consumer protection office.
Most items may be returned within 30 days of delivery if in original, undamaged condition. For large items, you initiate the return through your "My Orders" page; Wayfair arranges pickup rather than requiring you to ship the item. Return shipping costs are deducted from your refund if you choose a refund to your original payment method. Clearance, final-sale, and specifically designated non-returnable items cannot be returned.

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