Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

When his favorite Las Vegas resort began charging a mandatory $14-per-day resort fee recently, Tom Alderman vowed he'd never return.

Boycott resort fees? It may not do you any good

January 26, 2024March 22, 2014 by Christopher Elliott

The hotel was closed fro renovations, so why didn't anyone tell this traveler?

Help! My vacation package is missing a hotel

January 26, 2024March 21, 2014 by Christopher Elliott

After her hotel closes for renovations, Amber Sharma’s vacation package seems to fall apart. Now the online agency she bought it with won’t help her fix it.

When Antonia Balazs has a service problem with Comcast, it tries to sell her a pricey "service" contract. Is that a fair resolution?

A surprise $40 charge from Comcast

January 26, 2024March 20, 2014 by Christopher Elliott

When Antonia Balazs has a service problem with Comcast, it tries to sell her a pricey “service” contract. Is that a fair resolution?

It's not every day that you hear from a real American hero like Chuck. It turns out he and his wife catch my syndicated column.

Alaska Airlines bumped a real American hero – should I get involved?

January 26, 2024March 18, 2014 by Christopher Elliott

It’s not every day that you hear from a real American hero like Chuck Yeager. Yes, the Chuck Yeager. It turns out he and his wife, Victoria, catch my syndicated column in The Sacramento Bee.

Marnie Bute didn't enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement.

I want a full refund for this Mexico vacation

January 26, 2024March 17, 2014 by Christopher Elliott

Marnie Bute didn’t enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement. She hated it and she wants every penny refunded.

The proposed Transparent Airfares Act of 2014, a bipartisan bill introduced this month in Congress, would open a window into the many fees

Will new bill let airlines hide ticket prices?

January 26, 2024March 16, 2014 by Christopher Elliott

If you're unhappy with your loyalty program, join the club. So is William a frequent flier who's been trying to score an upgrade

Are new loyalty programs fair to travelers?

January 26, 2024March 15, 2014 by Christopher Elliott

Michael Seldin's concert tickets were not what he expected, or were they the tickets he chose? Is Ticketmaster to blame?

Hey, those aren’t the seats I bought on Ticketmaster – are they?

January 26, 2024March 13, 2014 by Christopher Elliott

Michael Seldin’s concert tickets were not what he expected. Is Ticketmaster to blame?

There’s no worse form of torture for travelers like Jeanne Marchadie than having to endure the sound of people yakking on a cellphone in close quarters.

Do you have a right to a little peace and quiet?

January 26, 2024March 9, 2014 by Christopher Elliott

Billed by American Airlines — and then billed again

July 1, 2024March 7, 2014 by Christopher Elliott

Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What’s the problem?