Should the government regulate loyalty programs?
Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars.
Christopher Elliott
Is it time for minimum airline seat standards?
A wave of airline incidents has exposed the problem like a threadbare economy class seat on an aging puddle jumper.
Hang on, this hotel doesn’t exist!
Angela Newby books a room at a Ramada Inn, but when the hotel closes, her stay is in limbo. Who should she call?
Help, my Cardcash gift card is bogus!
Veronica Wittmann buys a $100 gift certificate through a company called Cardcash. Then the money disappears. What happened?
She says she paid for a first-class ticket, so why didn’t she get one?
When Gloria Brimley booked a flight through Cheaptickets, she thought she was getting a cheap first class seat.
Does flying poodle deserve a straight answer about his carrier?
Ed Zielinski isn’t a novice flier and neither is his 15-year-old poodle. They pay a $125 pet carry-on fee, and the trio boards the plane.
Allergic to cats or dogs? Read this before you fly
Some airline passengers are more equal than others. But what happens when you suffer from allergies and the other passenger is a dog or cat?
These travel double standards have gotta go!
You break it, you pay for it. Unless you’re traveling. If they break it, you pay for it, too. Checked luggage sustained damage
Should Delta pay for my extra night in New York?
When Cecilia Dobrin’s flight is changed by her airline, she has to spend the night in New York. Does the airline owe her anything?
Should airline extend elite benefits for soldier in war zone?
Airlines offer waivers of their often incomprehensible rules. Robert wants this to be one of the times, and he’d like me to help him.