Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
The heroes of the coronavirus crisis are the doctors, nurses, and paramedics working long hours at great risk of exposure. (Thanks!) But who else is a hero?

Please remember the heroes of the coronavirus crisis

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The visible heroes of the coronavirus crisis are the doctors, nurses, and paramedics. They are working long hours at great risk of exposure. (Thank you!!) But there are also hundreds of thousands of unsung heroes offering coronavirus help. They’re employed at grocery stores, pharmacies, travel agencies, insurance companies — and Williamsburg Landing.

Eric Simon's football team lost the big game. That loss forced him to cancel his Vrbo and he lost part of his refund, too. Can we help?

My football team lost the big game! Can I cancel my Vrbo rental?

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Eric Simon’s football team lost the big game — and then he lost part of his vacation rental refund, too. He wants to know: Can I cancel my Vrbo rental and get my money back if the owner agrees to it? Or does the vacation rental site get to decide? That’s a great question on the day after the Super Bowl, or any day that you find yourself $3,434 lighter in your bank account.