Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Double-booked on Orbitz – but why didn’t they tell me?

January 29, 2024October 28, 2014 by Christopher Elliott

They didn’t keep their published schedule – why do we have to pay?

January 29, 2024October 27, 2014 by Christopher Elliott

It is perhaps one of the most glaring double standards in the travel industry: Airline is under no obligation to keep its schedule.

The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick.

Why the travel industry’s favorite new word is “no” – and what to do about it

January 29, 2024October 26, 2014 by Christopher Elliott

The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick.

Trouble on the road? Maybe the government can help. He did a double take when he saw the name on his airline ticket: "Donald Jeffries."

Trouble on the road? Maybe the government can help (seriously)

January 29, 2024October 25, 2014 by Christopher Elliott

Trouble on the road? Maybe the government can help. He did a double take when he saw the name on his airline ticket: “Donald Jeffries.”

Allison Ruark’s infant daughter doesn’t have a ticket. Who’s responsible for this mess? I booked tickets through Expedia.com.

My infant daughter doesn’t have a ticket – who’s responsible?

January 29, 2024October 24, 2014 by Christopher Elliott

Allison Ruark’s infant daughter doesn’t have a ticket. Who’s responsible for this mess? I booked tickets through Expedia.com.

Hey Verizon, what happened to those discounts you promised?

January 29, 2024October 23, 2014 by Christopher Elliott

Verizon promises Allen Myers $35 in monthly discounts on his bill, and he has it in writing. So why isn’t it honoring its agreement?

Janice contacted me recently to ask for help with a Princess Cruise case and after some consideration, she asked me to not get involved.

Honest passenger withdraws complaint after reviewing her paperwork

January 29, 2024October 21, 2014 by Christopher Elliott

Janice contacted me recently to ask for help with a Princess Cruise case and after some consideration, she asked me to not get involved.

Should airlines compensate their passengers for delays at the airport? Flying from Rome to Burlington via Philadelphia on US Airways.

Left at the wrong airport by airline after a cancellation

January 29, 2024October 20, 2014 by Christopher Elliott

Should airlines compensate their passengers for delays at the airport? Flying from Rome to Burlington via Philadelphia on US Airways.

Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars

Should the government regulate loyalty programs?

January 29, 2024October 19, 2014 by Christopher Elliott

Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars.

A wave of airline incidents has exposed the problem like a threadbare economy class seat on an aging puddle jumper.

Is it time for minimum airline seat standards?

January 29, 2024October 18, 2014 by Christopher Elliott

A wave of airline incidents has exposed the problem like a threadbare economy class seat on an aging puddle jumper.