Delta Air Lines

My husband and I were flying from Florida to Portland, OR over the holidays and circumstances arose that made our original flight (on American Airlines) not possible to reach Portland in order to catch our connecting flight (on Delta) to Singapore.
Delta worked diligently and with great professionalism to make the trip work so that we could catch our flight to Singapore.
I will fly Delta again if only because of the customer service we received (on the other hand the lack of professionalism by American will never see me on a flight with them again).

I want to know how match do you charge for 23kg extra baggage going to dakar and for reservation and taxe for baby 1 month thank you for your attention.

My husband and I purchased an airline ticket for our Vegas trip February 22nd (returning leg). On the 15th of January he was told he had to go to Haiti on the USNS Comfort and they were not given a return date. I’ve emailed Delta 3 times asking them to waive the change fee of $150 per ticket and we will use the tickets when he returns. Three times and no luck. Here is part of the response I keep getting:

During the booking process on delta.com, you can review the rules and
restrictions associated with the selected itinerary by clicking on View
Fare Rules (located below each itinerary). It is important that you take
a moment to review these rules in order to fully understand the type of
fare you are purchasing. By purchasing an airline ticket, you are also
agreeing to all the applicable rules and restrictions.

The tickets were $166 each (before tax) the change fee is $150..that leaves us $16 per ticket.ha. I would understand if they didnt want to issue me a voucher for future travel, but my husband should be another story.

DELTA IS THE WORST AIRLINES I HAVE EVER FLEW WITH!!

BOTH IN JFK AND LAS VEGAS, THEY ONLY HAVE 4 PEOPLE WORKING BEHIND THE DESK TO CHECK IN YOUR LUGGAGE, EVEN THOUGH THERE IS OVER 75 PEOPLE WAITING ON LINE, CAUSING OVER 20 PEOPLE TO MISS THEYRE FLIGHTS. THE SUPERVISORS DONT CARE TO HELP YOU AND THERE STAFF MEMBERS DONT EVEN PAY ATTENSION TO YOU.

WHEN I WAS IN LAS VEGAS, ABOUT 20 PEOPLE MISSED THEYRE FLIGHTS BECAUSE OF THIS ISSUE AND THEYRE STAFF MEMBERS AND SUPERVISORS DIDNT DO A THING TO HELP THEM! ONCE IT TURNED 1 AM, THEY ALL RAN OUT TO GO HOME AND LEFT 20 PEOPLE STRANDED IN THE AIRPORT.

IVE NEVER SEEN SUCH AN UNORGINIZED GROUP OF PEOPLE AND AIRLINES EVER!!! I DO NOT RECOMMEND ANYBODY TO FLY WITH DELTA

I will NEVER FLY DELTA again!

Recently, my girlfriend and I had what felt like a bad movie experience that I wanted to share with you. Delta oversold our flight from Chicago to Cancun and forced us to gate check our carry-on bag. We puts our valuables and personal items in there like any conservative traveler would. We were delayed by mechanical failure and missed our connecting flight. After being mislead by other flight capacities for over 4 hours by their Customer Service, we finally got on a standby flight to Atlanta to arrive a day late to Cancun. We were told our checked in bag was to arrive 3 hours before us but when they looked up the manually gate checked carry-on, they had somehow errored and earmarked it for a woman in Denver. We got to Cancun only to be passed off by their Baggage Claim people. Bottom line, we were to arrive Saturday, didn’t get to Cancun until Sunday with no clothing until late Monday and no personal items until Thursday evening (and we were missing some!).

I was not only outraged at the lack of customer service on site but the outrageous responses I received from their Corporate Customer Care team speaking on behalf of Delta’s President, Richard Anderson. I have filed a Better Business Bureau complaint and feel like I was extremely respectful and willing to work on fair compensation.

My return trip from Las Vegas to Huntsville, via Atlanta was extremely marred by the Delta flight attendant’s creation and escalation of non-issues. The first allegation is that I assaulted the male flight attendant. I state that I simply touched him in a gesture of commiseration. I had asked the gate attendant (outside the jetway) if we could gate check my husband’s carry-on bag. She said it would cost $50, which we declined. When arriving at the gate, the male flight attendant stated that we must gate check the bag and my husband must return to the gate to get it tagged. I am French Canadian and perhaps use more hand gestures than the typical American. Given the disparate information, I threw my hands up in the air, while touching the flight attendant’s forearm. This touch had no malice, no anger, no threat. It is actually a friendly gesture.

The male flight attendant immediately stated that I could be arrested for assault. I was shocked by his statement, but continued to my seat. I was sick with a bad cold, and very tired.

After take off, I asked the male flight attendant for a Kleenex because I needed to blow my nose. He informed me that if I wanted a Kleenex I would have to get up and go to the bathroom. I then asked if he could just provide me a napkin and some hand sanitizer. He stated that Delta does not provide hand sanitizer. I stated that it seemed negligent on Delta’s part, given the wealth of information on the importance of hand cleanliness in preventing spread of colds and flue. He handed me the napkins, I blew my nose and coughed. I do not believe that the male flight attendant said anything to me about deliberately coughing or sneezing on him. Instead, he told my husband that I deliberately sneezed. I maintain it would be extremely difficult to deliberately sneeze. Regardless, it’s preposterous and physically not possible to say that I coughed or sneezed on him. I’m 5’2” and in a seated position and he’s standing up. At worst, I would have coughed on his leg; seemingly preferable to coughing or sneezing in my fellow passengers faces/hands.

When the flight from LAS to ATL landed, I was swarmed upon by various agents and taken to a room. My husband was not informed of any problem. The allegations against me seemed to revolve around the ‘touch’ and the ‘cough’. It was also suggested that I had been drinking alcohol, but I contend very strongly that alcohol was not a factor in the scenario – I would have willingly taken a blood alcohol test. I would like to note that except for the first 45 minutes of the flight, I was sound asleep. During the flight, while he was calmly reading his book, my husband was threatened by the harassing male flight attendant – stating that the plane would be diverted if his wife didn’t stop acting belligerent. He walked up to check on me and I was sitting calmly. My husband told me that the flight attendant stated that I was bothering the passengers. I asked the gentleman sitting beside me if I was bothering him. He said ‘No, not at all.’

Apparently, TSA and Atlanta police had no interest in pursuing charges against me as I was being cooperative and was obviously not feeling well. Delta chose to bar me from catching my connecting flight, basically, leaving a sick lady stranded in Atlanta for absolutely no reason, very unchivalrous. The harassing male flight attendant created and escalated all these allegations. Furthermore, Delta stated that I would need to pick up my baggage in ATL baggage claim. I waited for 2 hours, until my husband called and informed me it had arrived in HSV.

The whole scenario has the sense of a secret arrest normally heard of in dictatorships or police states, beginning with the petty charges and Gestapo-like behavior of the flight attendant, the whisking me away to a secret room without informing my family, an allusion of a‘witness’ who would concur that I deliberately sneezed/coughed, the stranding of a sick woman alone in a city far from home.

I am waiting for Delta to conduct a full investigation upon what happened on Flight DL 24, offer me apology, and reimbursement for my time/stress/humiliation. Why did Delta continue to allow the harassing male flight attendant to interact with me after there was any sign of conflict, real or imagined? Is that typically not the first step in public relations to change the dynamics? I anticipate hearing from Delta within 5 business days. Delta may be assured that if efforts are not made to appease me, that Delta can surely count me out as a valued customer in the future.

P.S. On March 19, 2010, I spoke with Tiffany in Customer Care for 45 minutes. She stated that our entire telephone conversation was recorded and considered ‘the’ official record; no further written statement is required. . I am adding my written statement for clarification. She alluded that the interrogation after de-boarding is my official ‘official??’ statement. I’d like to reiterate that during the interrogation, I was ill, just woke up, and not on my top game. I’d like to restate that at no time was I ever told that I was a security threat. The only allegations I believe have been made against me is 1) I allegedly assaulted the male flight attendant; 2) I deliberately sneezed or coughed on the male flight attendant. Furthermore, Tiffany, stated that I should request verbal (written?) communication and feedback from Delta Corporate Security. Tiffany stated that Delta Corporate Security and TSA are continuing their investigation of me and/or the incident. Since Delta continues to escalate, we’ve decided to find a lawyer. Any recommendations????

Great website. I have just written Richard Anderson of Delta along with the other VPs listed regarding the severe loss of benefits for NWA elites during the transistion to Delta. What a joke.

I got a bounce back on 2 of them.

tim.mapes@delta.com
The recipient’s e-mail address was not found in the recipient’s e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

richard.h.anderson@delta.com
The recipient’s e-mail address was not found in the recipient’s e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

I am now a Diamond member of Delta and the companion upgrade is totally useless. Unless I pay top dollar for my tickets I might as well not even hope for an upgrade and even then my companion is put on the bottom of the pile. So now I have to use tons of points to get them into first classs. Hopefully others get frustrated with this and flood Delta with complaints and emails.

BRING BACK NWA!

Richard Caldarone

Please post the other websites that you find for dealing with Delta airlines. I agree – the customer service is horrible compared to the old NWA.

Thanks.

Nicole you did in effect assault a flight attendant. I do not care what your culture is , it is a no no. The fact that you were traveling with a cold really endeared you to attendants and passengers alike. Also I think you could have gotten up and got your own kleenex. Complaints such as yours clog up service reps who could be addressing more valid complaints.

Saturday, March 27, 2010

I am an avid traveler for both business and pleasure and just returned to Nashville thru Atlanta, from the Bahamas where I have a home. My wife and I checked two bags in Nassau and the bags were missing upon our arrival into BNA. It is not unusual for bags to be delayed but the experience we have had in the past 24 hours with Delta airline representatives has been unconscionable.

Flight Details

Fri 26MAR DELTA 376 OK U LV NASSAU 1255P V **
AR ATLANTA 314P COACH

Fri 26MAR DELTA 4994* OK U LV ATLANTA 415P **
AR NASHVILLE 429P COACH

1. When our bags did not arrive we spoke with the BNA Delta baggage representative told us to wait another 15 minutes as our bags were on another flight coming into Nashville. One half hour later and no flight we were told “sorry, I made a mistake and the next flight won’t be in until around 6:00PM”. We filled out the claim form and she said out bags would be delivered to Paris, TN (our home) later that night.
2. I waited up until midnight and no bags arrived so we phoned first thing this morning and after much delay were told that the bags were with Excell Express courier and would be delivered this morning.
3. Still no bags at 3:00 PM. We phoned the courier company who informed us that they did not have the bags and never did have the bags. We phoned back to Delta and were told they would again do further investigation and call back.
4. We then received a call from Melody Pierson of Delta who then tells us that our bags are in Memphis with Federal Express and would now be delivered on Monday – three days after we arrived.

We explained that this was very inconvenient as there are items in the suitcases that we needed before Monday and this was not acceptable. The response was basically “too bad” that there is nothing further they could do. We then questioned the reliability of what we were being told as we have had so many stories from Delta representatives that in fact were not true. Again the response was “contact Delta customer service if you’re not happy”.

So here it is 24 hours after our arrival into BNA and we do not have our bags and can only hope they arrive sometime on Monday. I now have to arrange for someone to be at my house all day waiting for the bags to arrive.

The way this was handled was extremely poor and at this point I expect some type of compensation for this absolute fiasco of poor customer service from the Delta representatives throughout this experience.

Recently my daughter’s bags were delayed by Southwest for five hours and without hesitation, they gave her a $100.00 travel voucher for her inconvenience. All we have received from Delta thus far is misinformation and a lackadaisical attitude of “we don’t care”. Very upsetting and disappointed as we wait anxiously to see if in fact we will ever receive our bags. Your response would be appreciated!

Very upset customers;

Look. Let’s face it. Airlines like to use the TSA and others as their “security force” when people rightfully get indignant to the way they are being treated. As you well know anytime they say they are “harassed” it is put in a file in which you have no access or have a chance to refute. Oh please remeber the “telephone is being monitored for training” – ok right. This will come back to haunt you later. My advice to everyone is when this happens immediately see a lawyer and state that personal information about you is being held without your consent and that they are “abusing their power” as employees by making false and unjustified comments. Make sure to sue the individuals as well as the airlines independently. I too was assault by an airline stewardess. She deliberately hit me with her cart (I was asleep) and offered no apology. When I left the airplane limping with a bruised knee, I could get no one to take my complaint. I filed it later after asking 3-4 times on line. They immediately threw it over the fence said they would investigate and never heard from them again. I have since found out that it is an “un-offical” way of stewards and stewardesses use to “punish” people who fall asleep and their knee falls inward to the aisle. I would like to know how many people this happens to. I have given them 5 chance to apologize – and they will not. So lets face it – Delta cares not one bit about their passengers – its all about the money.

Adi Badash, brush up on your grammar before venting. I fly Delta all the time. Your suggestion that they have 4 desk agents at JFK is preposterous. Maybe if you actually got to the airport on time you wouldn’t miss your flight.

Hello,
I bought my tickets Amsterdam-Las Vegas by the internet. Now I would like to upgrade my ticket, but I really don’t know how to do this. Does anyone can tell me how I can upgrade my tickets?

LETTER WRITTEN TO DELTA RE PROBLEMS:

May 3, 2010

ATTN: Delta Airlines

First of all let me say that I have flown Delta for years and been a skymiles member since 2000.
I always tried to use Delta as my choice airline.

In reference to tickets 00623193313046, 00623191134440, 00623190707300, 00623190707311— April 24, 2010–Delta 1851– Boston to Atlanta—connecting in Atlanta– Delta 573– Atlanta to St. Kitts—where there wasn’t even an hour between the flights–then with the bad weather (weather not your fault) we were in a hold pattern, landed and the plane pulled into the gate around the same time or after our connecting flight at 9:50 departed for St. Kitts.

We tried to be as nice as possible, but the way we were treated and what happened to all of us was appalling. I cannot believe what some of your supervisors said to us and how we ourselves, working with someone on a computer back home had to come up with some flights to tell your customer service people of how we could get to St. Kitts via another airline. What Delta put me, my husband, my son and his girlfriend through is totally unbelievable. To be told we were confirmed then they couldn’t print our boarding passes and missing our flight and told that was the last flight and the attitudes of your employees, again was inexcusable.

Initially at 10:00 A.M., Ross who was on the help line tried, but we really had to supply him with numbers for the other American Airline flights available to St. Kitts. With what he came up with—we’d be in Atlanta for 3 days—as he was only looking for Delta flights. He told us the supervisor at B-19 may be more helpful but with my husband on the phone (for over an hour) I ran to have someone ask the Supervisor a question re our dilemma and his reply was “you can stay in Atlanta for the week or go home. There’s only one flight from here to St, Kitts’s per week.” I Loved being told by one of your employees—“go next week.” Delta is so lucky their work schedule is so flexible. Very cordial response don’t you think??

It took 12 hours until the last person somehow got my husband and me on a flight the next morning from Atlanta to San Juan, then San Juan (American Airlines) to St. Kitts. My son and girlfriend had flown back to LaGuardia (Delta 1794), then got over to JFK as they supposedly had confirmed flights from JFK to St. Kitts on American Airlines 2051 (so did we). We were booked on Delta 1154 Atlanta to JFK—they couldn’t get us all on the same flight back to NY, but no one could figure how to print our passes even with our confirmed receipts. We were supposed to go back from Atlanta to JFK and meet them there.

We were told those flights didn’t exist. At 10:30 at night the agent Tanya, T-6 got us on the flights for the next morning (where was that flight earlier in the day and could we all have gone on it?) She then assured us my son and girlfriend were all set up there in NY. They weren’t. After sleeping at your airport all night as it was so late by then to bother with a hotel, my son called when the problems began at 5:15am before his supposed 7:50 flight.

My son started at American Airlines, was sent back to Delta, then back to American. It took an American Airlines rep calling a Delta supervisor to straighten it out. I thought we were going to have to pay $850.00 for each of them to fly them down (so as not to ruin this long planned vacation) After American Airlines got involved–somehow all was cleared. They had our names as well for that flight, but were told by Delta that those flights didn’t exist for us by the rep in Atlanta Tanya at T-6. At least she worked hard for us and was one of the only three nice people; though not with total correct info.

She did make the comment to my husband before all was done (as I was sitting in a corner almost in tears) that skymiles seemed to be the problem. So, if we earned miles when always booking my husband’s business trips through Delta or however else—I felt as if Delta would not put the effort in to get us the flights as they were not “revenue” tickets.

I have been a skymiles member since 2000. I’m chopping up my American Express cards linked to skymiles (my husband and I both have skymile #’s) I will use Capital One now who will reimburse me after the charge for tickets hit my account and can use all the other airlines—some that fly direct instead of always connecting with Delta. My ticket won’t indicate that “I am flying free” and be penalized in the event of a situation like this.

I am truly thankful to Tanya atT-06 for at least getting us on a flight and being nice at 11:00 at night, but as I discussed with many others at the resort who had similar nightmare experiences—WE ARE DONE WITH DELTA.

One other nice person was a cleaning lady who at 3:00 am brought me over a delta blanket.

I also didn’t mention your nasty, non smiling baggage people who told us our baggage would follow us everywhere. We couldn’t retrieve them in Atlanta where we were for over 20 hrs. Three bags arrived Monday morning, mine Tuesday night. We received a call from American Airlines as they were our last point of contact and our last flight to St. Kitts to see if all was well. However, we heard nothing from Delta. DELTA DOES NOT CARE.

Gate A-18 there was an earlier flight to JFK. – 3:05 pm April 24TH. My son had gone over there and your agent would have put them on that flight even though they had tickets to LaGuardia and then we ran over and he would have sent us also but we got there too late–cordial—helpful at least. He said we could try Gate A-30 but it looked full for the 5:30 to JFK. W. Mignon or Mignon W. at Gate A-30 was rude. She said there is no way we could fly standby no matter what we had been through–only Delta employees fly standby—can’t go to JFK if ticketed to LaGuardia—can if you want to pay $50.00 each extra etc. etc. When I went over to look at her name badge, she started yelling at me for my name—I didn’t provide it.

We hung around until our last hassle at gate T01 where I was first in line with my confirmed receipt for Delta 1154. A useless male employee looked at it; put it aside until another woman employee saved it for last to work on. She couldn’t print it called someone, got nowhere and sent us to T-06 when it was too late—plane departed—last flight to JFK. Again, as mentioned above, somehow Tanya came through—12 hours later

At one point I even tried your 800 number–you were no longer taking calls. I NOW UNDERSTAND WHY BEFORE I LEFT HOME –ON MY COMPUTER NEWS HOME PAGE—TEN WORST COMPANIES–DELTA WAS NO. ONE

I don’t know if this letter will just fall on deaf ears. I really don’t know if you care that I am emailing this letter, sending it to several departments at Delta and will share this info on every public forum that I can.

You have many wonderful employees that have helped me in the past via your support lines or with online support or reservations; however, most of your representatives in Atlanta who I had to deal with are a disgrace to the airline and customer service industry.

Once again, now that I know that skymiles are a problem there’s no need to use them or use Delta.

cc Assistant General Counsel for Aviation Enforcement and Proceedings, 1200 New Jersey Avenue, SE, Washington, DC 20590

Delta treated customers very bad.