On a recent trip to Mexico, Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants a refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying? “No, American’s Preferred Seating is not considered an upgrade”
Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments. “As airlines try to monetize seat assignments, are disabled passengers being left behind?”
Oh, the things passengers do to avoid the worst seats on the plane.
“How to avoid the worst seat on the plane”
Think of it as a cross between musical chairs and a segment on the public radio show “Wait, Wait, Don’t Tell Me!”: The gradual seat-shrinking, followed by a game where they see if we’re smart enough to figure out what they’re doing. Or if they’re lying.
“The uncomfortable truth about economy “comfort””
If I’ve seen Melinda Ashton’s complaint once, I’ve seen it a hundred times.
“I’m a 6′ woman with long legs,” she says. “Even with the seat in front of me in an upright position, my knees are wedged. When the passenger in front of me reclines, the femurs on the ends of my legs are crushed into my hip sockets, causing considerable pain that continues after the flight ends.”
“Why the government thinks shrinking airline seats are just fine”