On a recent trip to Mexico, Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants a refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying? “No, American’s Preferred Seating is not considered an upgrade”
Robert Rosofsky books and pays for a round-trip flight, with one leg on Delta Air Lines and the return on Virgin Atlantic. When he goes to select seats for his return flight, he finds he’s being charged an additional $76. Can he use our contacts to obtain a refund? “Yes, you should be informed of the cost of preselecting your seat — before you are charged”
Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments. “As airlines try to monetize seat assignments, are disabled passengers being left behind?”
Martha Mayakis booked business class seats on Norwegian Air Shuttle, through Travelocity. After she booked and paid, she researched the airline’s seats. She was disappointed when she discovered that Norwegian Air Shuttle business class seats are just slightly larger than its economy class seats. “No, all business class seats are not created equal”
Oh, the things passengers do to avoid the worst seats on the plane.
“How to avoid the worst seat on the plane”