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SEAT

It's easy to be an airline industry critic. It's easy to paint airlines as heartless corporations that treat us like self-loading cargo.

We gave up our seat on Spirit but they gave us nothing

January 26, 2024February 14, 2014 by Christopher Elliott

Sarah Dragswiek and her family give up their airline seat in exchange for a promise of a refund and a voucher for a new ticket. But when the airline refuses to keep its word, what can they do?

Categories The Travel Troubleshooter
I'll admit that I poke fun at the "entitleds" behind the curtain as much as the next guy wedged into one of those sardine-class airline seats.

What to do when your lie-flat seat doesn’t lie flat

January 23, 2024November 5, 2013 by Christopher Elliott

OK, I’ll admit that I poke fun at the “entitleds” behind the curtain as much as the next guy wedged into one of those sardine-class airline seats.

Categories Should I Take The Case?
Mike Murray was kicked off his flight after he had a few drinks before boarding. Can be get a partial refund?

Kicked off the plane for having a few pre-flight drinks

January 23, 2024October 8, 2013 by Christopher Elliott

While Mike Murray waited with his two nephews and cousin in the first-class lounge to board his United Airlines flight from San Francisco to Washington, he consumed three gin and tonics in two hours.

Categories Should I Take The Case?
Airlines insist they don't separate families with kids with seat selection fees. And I believe it -- until I heard from Vicki Wallace.

Airline seat fees separate mom from five-year-old twins

January 22, 2024December 13, 2012 by Christopher Elliott

Ever since airlines added new economy-class seat reservation fees, they’ve insisted that the new charges would not lead to families with young kids being separated. And I believed it — until I heard from Vicki Wallace.

Categories Is This Enough Compensation?
Anything can happen on a plane. Anything did happen to Rita Auth when she boarded a recent flight from Dallas to Tucson.

Someone urinated on my airline seat — is this enough compensation?

January 22, 2024December 6, 2012 by Christopher Elliott

Anything can happen on a plane. Anything did happen to Rita Auth when she boarded a recent flight from Dallas to Tucson.

Categories Case Dismissed
The first thing I noticed about the decline passenger in seat 9C on a recent flight from Orlando was that he was carrying a light sabre.

Leaning leaners and the airlines that let ’em

June 10, 2024November 6, 2012 by Christopher Elliott

The first thing I noticed about the passenger in seat 9C on a recent flight from Orlando to Washington was that he was carrying a light sabre.

Categories Commentary
Those who rushed to defend an industry that lies by pretending other companies' products are its own, a clever trick called "codesharing."

Why lying is wrong — even when an airline does it

January 22, 2024September 11, 2012 by Christopher Elliott

To the airline apologists who rushed to the defense of an industry that lies by pretending other companies’ products are its own — a dirty trick called “codesharing” — I have just one thing to say: meet Lisa Waters.

Categories Commentary
The family seating controversy has simmered since airlines started charging families to sit together. But one side of the story has consistently been ignored -- until now.

Family seating controversy: Should I feel guilty for refusing to give up my seat?

January 22, 2024June 20, 2012 by Christopher Elliott

… Read more

Categories Commentary
If you didn’t know any better, you might think that the airline industry crossed yet another line just before the Memorial Day holiday, the traditional start of the busy summer travel season.

Are new airline fees anti-family?

January 22, 2024June 9, 2012 by Christopher Elliott

If you didn’t know any better, you might think that the airline industry crossed yet another line just before the Memorial Day holiday, the traditional start of the busy summer travel season.

Categories Commentary, The Navigator
I have a seat but I don't have a seat assignment. If you have a seat on a plane, shouldn't you also have a seat assignment?

I have a seat but I don’t have a seat assignment

January 22, 2024February 8, 2012 by Christopher Elliott

If you have a seat on a plane, shouldn’t you also have a seat assignment?

Categories Commentary
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