Aer Lingus owes me $1,285 but claims my bank doesn’t exist
To say that Jerry Slaff’s trip from Washington to Prague didn’t go as planned would probably be an understatement.
passenger rights
Have airlines failed you during the Iran war?
As the war with Iran escalates, hundreds of thousands of travelers have found themselves stuck between closed airspaces and indifferent carrier policies. You might think a global airline would prioritize getting you out of harm’s way, but the reality is much more cynical. Airlines are looking at their bottom line first—not your safety
Will an Iran war ground your travel plans?
If you’re holding a ticket to Europe or Asia, you might want to check your flight status after you finish this article. The U.S. military is massing an impressive amount of hardware in the Persian Gulf, with reports suggesting a decision to attack Iran could come within the next week.
Are airlines about to get a free pass from the government?
Picture this: You’re driving 85 in a 65-mph zone, and a state trooper pulls you over. But instead of a $200 ticket, he hands you a warning and a pamphlet on the importance of speed limits.
Air Canada canceled her flight and promised to cover her hotel. Then it didn’t.
When Deborah Anbinder’s flight from Athens to Montreal made a dramatic U-turn on the runway and headed back to the gate, she expected the airline to take care of her.
This $1,200 Amtrak ticket vanished into thin air. Was she scammed?
As a cancer survivor recovering from a stem cell transplant, Kim Snyder says she needed to avoid crowded spaces and germs while rebuilding her immune system. Flying felt too risky. The Amtrak Auto Train, with its private bedroom option, seemed like the perfect solution for her trip from Virginia to Florida.
My 2-year-old gave up his seat on an American Airlines flight. Where’s my refund!
If you pay for an airline seat, you should get to actually sit in it?
That’s what’s at the heart of John Bailey’s case against American Airlines. He bought five round-trip tickets from Dallas to Boston for a family event. One of them was for his 2-year-old grandson, Riggs.
He accepted a $15,000 offer to give up his seat. Then Delta called him a liar
When Daniel Christiansen boarded a recent Delta Air Lines flight from Salt Lake City to Palm Springs with his wife and infant daughter, he thought he’d hit the jackpot. He thought wrong.
NCL put me on its Do Not Sail list because I broke a picture frame. But where’s the evidence?
When Norwegian Cruise Line put Christopher Yanchak on its dreaded “Do Not Sail” list, he was shocked. There had been an incident on a cruise from New York to Bermuda last summer, but he thought he was in the clear.
Airlines are switching planes more frequently. What are your rights?
Do you have any rights when an airline changes your seat assignment? That’s what Jay Libove wanted to know after he lost his assigned seat on a recent flight from Philadelphia to Barcelona.