Editor’s note: I’m introducing a new feature — “What would you do?” — today. Here’s how it works: At 7 a.m. Eastern time, I present a case and ask you how you’d solve it. You can take a poll or sound off in the comments. At 5 p.m., I’ll reveal the poll results and tell you how it was resolved.
Sirje Viise and a friend were scheduled to fly from Tallinn, Estonia to Berlin by way of Riga on Air Baltic. They had booked their airline tickets through Expedia.
But something happened between Estonia’s capital and Germany. Viise believes an overbooking problem led to her delay at a stopover in Riga, and after some haggling with ticket agents, she and her companion were instructed to buy two new tickets on EasyJet for 256 euro each.
European law is clear about the compensation to which Viise is entitled in an overbooking situation: 2,000 euros for the two delayed flights and a refund for her unused connecting flight. But Air Baltic, whose slogan, interestingly, is “We Care,” had other ideas.