As a cancer survivor recovering from a stem cell transplant, Kim Snyder says she needed to avoid crowded spaces and germs while rebuilding her immune system. Flying felt too risky. The Amtrak Auto Train, with its private bedroom option, seemed like the perfect solution for her trip from Virginia to Florida.
If you pay for an airline seat, you should get to actually sit in it?
That’s what’s at the heart of John Bailey’s case against American Airlines. He bought five round-trip tickets from Dallas to Boston for a family event. One of them was for his 2-year-old grandson, Riggs.
When Daniel Christiansen boarded a recent Delta Air Lines flight from Salt Lake City to Palm Springs with his wife and infant daughter, he thought he’d hit the jackpot. He thought wrong.
When Norwegian Cruise Line put Christopher Yanchak on its dreaded “Do Not Sail” list, he was shocked. There had been an incident on a cruise from New York to Bermuda last summer, but he thought he was in the clear.
Do you have any rights when an airline changes your seat assignment? That’s what Jay Libove wanted to know after he lost his assigned seat on a recent flight from Philadelphia to Barcelona.
Imagine this: Your flight’s been delayed over and over. But when you ask a lone worker staffing the customer service counter for help, he just shrugs. There’s no meal voucher, no compensation — not even an apology. Just an indifferent employee telling you to deal with it.
Iberia downgrades Christopher Long and his husband to economy class on a flight from Chicago to Madrid. Under European regulations, he’s entitled to a refund of 75 percent of his fare. So why is he only getting a fraction of that?
Jessica Wehner’s worst travel nightmare turned into a reality just before a busy holiday weekend. That’s when her daughter, Samantha, tried to take a Greyhound bus back to college. But the motorcoach left without her.
American Airlines promises Joseph Muskovich compensation for a lengthy flight delay. But despite repeated promises, it never pays. How can he get American Airlines to honor its promise?
Is an aircraft switch enough cause to ask for a full flight refund? Stephanie Szigetvari wants to know — and the answer might surprise you. It surprised me, and I don’t surprise easily.
