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passenger rights

On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger -- so overweight that he couldn't fit into his seat. 

Do overweight passengers deserve a bigger seat on a plane?

July 15, 2024July 15, 2023 by Christopher Elliott

On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger — so overweight that he couldn’t fit into his seat. 

Categories Airline Problems, Featured, On Travel
Should you recline your airline seat? The passenger sitting in front of me on a recent flight never bothered asking. Shortly after takeoff, he just lurched backward. No warning.

Should you recline your airline seat? No, and here’s why

August 31, 2025May 28, 2023 by Christopher Elliott

Should you recline your airline seat? The passenger sitting in front of me on a recent flight never bothered asking. Shortly after takeoff, he just lurched backward. No warning.

Categories Featured, On Travel
May Youngclaus has been waiting months for a refund from American Queen Voyages. Find out what she should do next.

Where’s my refund from American Queen Voyages? They promised to send it months ago

September 13, 2024May 23, 2023 by Christopher Elliott

May Youngclaus has been waiting months for a refund from American Queen Voyages. Is her money lost at sea?

Categories Featured, Problem Solved
The dust has almost settled from United Airlines’ infamous passenger-expulsion, travelers are left with important unanswered questions

What all the recent United Airlines headlines may mean for travelers

February 1, 2024May 1, 2017 by Christopher Elliott

Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle will change air travel — if it does at all.

Categories Commentary
Sirj and a friend were scheduled to fly from Estonia to Berlin on Air Baltic. They had booked their airline tickets through Expedia.

What would you do? No refund for a canceled Air Baltic flight

January 19, 2024February 10, 2011 by Christopher Elliott

irje Viise and a friend were scheduled to fly from Tallinn, Estonia to Berlin by way of Riga on Air Baltic. They had booked their airline tickets through Expedia. But something happened between Estonia’s capital and Germany.

Categories Commentary
The approach of cold-weather season reminds me of tarmac delays. Like the Northwest Airlines flights grounded during a 1999 blizzard at Detroit's Metro Airport, leaving passengers without water or working toilets for more than seven hours.

Tarmac delays ground the fight for passenger rights

January 6, 2025October 26, 2009 by Christopher Elliott

The approach of cold-weather season reminds me of tarmac delays.

Categories The Navigator
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