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Elliott Report

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INSURANCE

She thought she was covered by her travel insurance. She wasn't, her insurance claim was denied.

A broken kneecap, a denied insurance claim — and a missed cruise

February 2, 2024November 9, 2016 by Christopher Elliott

I know what you’re thinking. Did Debby Russo fall behind on her interest payments and get roughed up by a loan shark?

Categories Case Dismissed

My tour operator canceled my Antarctic cruise – why should I take the hit?

December 7, 2023December 19, 2015 by Christopher Elliott

G Adventures cancels Shelley Piontek’s Antarctic cruise after its ship breaks down. But neither the tour operator nor Piontek’s travel-insurance company will refund her transportation expenses. Why not?

Categories The Travel Troubleshooter
Allegiant Air is one of the more fee-happy airlines flying in America. So when Dagny McDonald contacted me about a canceled flight

When Allegiant’s final word isn’t so final

February 5, 2024September 15, 2015 by Christopher Elliott

Allegiant Air is one of the more fee-happy airlines flying in America. So when Dagny McDonald contacted me about a canceled flight

Categories Problem Solved

Travel insurance policy void without a ring — is that right?

February 5, 2024September 14, 2015 by Christopher Elliott

When Scott Mitchell booked an airline ticket to fly from Austin to New York to see his girlfriend, he decided to play it safe.

Categories Should I Take The Case?
After Mary Sue Conner is forced to pay an extra $79 for insurance on her Avis car in Panama City, she asks the company for a refund.

What should I do about “mandatory” car rental insurance in Panama?

February 5, 2024September 11, 2015 by Christopher Elliott

After Mary Sue Conner is forced to pay an extra $79 for insurance on her Avis car in Panama City, she asks the company for a refund. It refuses. Now what?

Categories The Travel Troubleshooter
Her and her husband find a mysterious charge for travel insurance on their Amtrak Vacations bill. They never asked for insurance.

We never asked for travel insurance — can we get our money back?

February 1, 2024April 17, 2015 by Christopher Elliott

Her and her husband find a mysterious charge for travel insurance on their Amtrak Vacations bill. They never asked for insurance.

Categories The Travel Troubleshooter
One of the most common answers to a travel problem is: You should have bought insurance. I've said it and chances are, you have too.

Help! My travel insurance didn’t work like I thought it would

February 1, 2024April 13, 2015 by Christopher Elliott

One of the most common answers to a travel problem is: You should have bought insurance. I’ve said it and chances are, you have to.

Categories Should I Take The Case?
Rob Rumohr was looking forward to his Western Caribbean cruise on the Norwegian Epic, with ports of call in Jamaica, the Caymans and Mexico.

NCL takes $1,493 from a sick customer and leaves him with almost nothing — is that right?

February 28, 2024March 24, 2015 by Christopher Elliott

… Read more

Categories Is This Enough Compensation?
Chris James’ mother cancels her vacation after his father falls ill. Why won’t Allianz cover her insurance claim?

Dad’s sick – why won’t Allianz cover Mom’s claim?

January 29, 2024January 2, 2015 by Christopher Elliott

Chris James’ mother cancels her vacation after his father falls ill. Why won’t Allianz cover her insurance claim?

Categories The Travel Troubleshooter
Lynn Friedman's daughter, Emma, became violently ill during her family vacation to Secrets Maroma Beach Riviera Cancun.

“It is so unjust to poison someone and get off scot-free”

January 27, 2024July 7, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
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