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INSURANCE

Ralph Lagergren's cell phone "protection" won't protect him when he tries to invoke a buyback clause. Is he out of luck?

Help! I’m having a disconnect with my cell phone insurance

October 18, 2023June 5, 2014 by Christopher Elliott

… Read more

Categories Problem Solved

Charged for insurance I never wanted — or needed

January 23, 2024August 23, 2013 by Christopher Elliott

Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?

Categories The Travel Troubleshooter

Is JetBlue scaring passengers into buying travel insurance?

January 23, 2024July 14, 2013 by Christopher Elliott

If you’re a frequent flier, maybe you’ve already been roughed up by an airline, rhetorically speaking. I try to stay away from planes myself. I fly very infrequently and I book airline tickets even less.

Categories Commentary

“What should I have done in this situation?”

May 4, 2024June 4, 2013 by Christopher Elliott

The car rental insurance scam is a fairly well-known “gotcha” for international renters, and it’s a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.

Categories Should I Take The Case?

Forced to buy car rental insurance that didn’t cover her

January 31, 2024April 19, 2013 by Christopher Elliott

… Read more

Categories Case Dismissed

Is mandatory car rental insurance a “bait and switch” scheme?

January 23, 2024March 22, 2013 by Christopher Elliott

… Read more

Categories Is This Enough Compensation?

Why won’t insurance cover my lost frequent-flier miles?

January 22, 2024November 17, 2012 by Christopher Elliott

Charles Stewart’s wife is hospitalized in England and misses her return flight. Thank goodness she has travel insurance, which covers the cost of her return flight. But what about the miles she spent? Are they lost?

Categories The Travel Troubleshooter

Should I have to pay for my car rental to be towed?

January 22, 2024November 2, 2012 by Christopher Elliott

Kathy O’Leary is being pursued by a collection agency, which wants it to pay for a tow on a Hertz rental. Does she have to? Or should insurance cover her rental?

Categories Commentary

Sorry, your travel insurance doesn’t cover mother-in-law’s death

January 22, 2024September 20, 2012 by Christopher Elliott

It’s been a while since I mediated travel insurance claim, and at first glance, Dennis Puskaric’s looked like a slam-dunk

Categories Commentary

Are car rental companies forcing you to buy insurance you don’t need?

January 22, 2024May 4, 2012 by Christopher Elliott

When Todd Ramsdell’s wife rents a car from Budget, she’s told insurance is required. But it isn’t, and now she wants her money back. Why isn’t Budget budging?

Categories Commentary, The Travel Troubleshooter
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