In the real world, things break. “Uber destroyed my mailbox and other tales of mayhem”
When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.
“‘Unless your mother is dead, there’s nothing we can do and this conversation is over’”
Sue Burgess began to feel sick on a Southwest flight from Phoenix to Albuquerque. After a rough trip in which she filled several barf bags, Southwest sent her to a hospital after the plane landed. It turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill. She wants to know who is going to pay this bill. “Taken from her Southwest flight to the hospital against her will — who pays?”
Think you need travel insurance? Think again.
You might require something else — either a specialized insurance product that protects only one aspect of your trip, or something that isn’t insurance at all. “Alternative forms of insurance you need to know about now”
When Michael Miller’s 100-year-old pool table is damaged during a move, he’s assured that insurance will cover the repairs. But now it won’t. Was he misinformed? “Movers damaged my antique pool table. But I have insurance. Or do I?”