Uber destroyed my mailbox and other tales of mayhem

In the real world, things break. Read more “Uber destroyed my mailbox and other tales of mayhem”

‘Unless your mother is dead, there’s nothing we can do and this conversation is over’

When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.
Read more “‘Unless your mother is dead, there’s nothing we can do and this conversation is over’”

Taken from her Southwest flight to the hospital against her will — who pays?

Sue Burgess began to feel sick on a Southwest flight from Phoenix to Albuquerque. After a rough trip in which she filled several barf bags,  Southwest sent her to a hospital after the plane landed. It turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill. She wants to know who is going to pay this bill. Read more “Taken from her Southwest flight to the hospital against her will — who pays?”

I had insurance for this Avis rental. How can I still owe $8,000?

Just after he rents a minivan from Avis, Michael Thomas has an accident. He thinks he’s covered by rental insurance through his credit card. Turns out, things are a lot more complicated. Read more “I had insurance for this Avis rental. How can I still owe $8,000?”

Alternative forms of insurance you need to know about now

Think you need travel insurance? Think again.

You might require something else — either a specialized insurance product that protects only one aspect of your trip, or something that isn’t insurance at all. Read more “Alternative forms of insurance you need to know about now”