In the real world, things break. “Uber destroyed my mailbox and other tales of mayhem”
When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.
“‘Unless your mother is dead, there’s nothing we can do and this conversation is over’”
Sue Burgess began to feel sick on a Southwest flight from Phoenix to Albuquerque. After a rough trip in which she filled several barf bags, Southwest sent her to a hospital after the plane landed. It turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill. She wants to know who is going to pay this bill. “Taken from her Southwest flight to the hospital against her will — who pays?”
Just after he rents a minivan from Avis, Michael Thomas has an accident. He thinks he’s covered by rental insurance through his credit card. Turns out, things are a lot more complicated. “I had insurance for this Avis rental. How can I still owe $8,000?”
Think you need travel insurance? Think again.
You might require something else — either a specialized insurance product that protects only one aspect of your trip, or something that isn’t insurance at all. “Alternative forms of insurance you need to know about now”