‘Unless your mother is dead, there’s nothing we can do and this conversation is over’

When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.
Read more “‘Unless your mother is dead, there’s nothing we can do and this conversation is over’”

Taken from her Southwest flight to the hospital against her will — who pays?

Sue Burgess began to feel sick on a Southwest flight from Phoenix to Albuquerque. After a rough trip in which she filled several barf bags,  Southwest sent her to a hospital after the plane landed. It turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill. She wants to know who is going to pay this bill. Read more “Taken from her Southwest flight to the hospital against her will — who pays?”

Alternative forms of insurance you need to know about now

Think you need travel insurance? Think again.

You might require something else — either a specialized insurance product that protects only one aspect of your trip, or something that isn’t insurance at all. Read more “Alternative forms of insurance you need to know about now”

Movers damaged my antique pool table. But I have insurance. Or do I?

When Michael Miller’s 100-year-old pool table is damaged during a move, he’s assured that insurance will cover the repairs. But now it won’t. Was he misinformed? Read more “Movers damaged my antique pool table. But I have insurance. Or do I?”

Don’t do this! 3 insurance claims mistakes new travelers make

If there’s a busy season for travel insurance claims, this is probably it. Summer vacations are over, some prematurely. Hundreds of thousands of claims are working their way through the system.
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Does your credit card offer enough travel insurance?

Is Dan Kriser overdoing it?

“I know that as long as you have a major credit card you don’t need to buy additional insurance when you rent a car,” says Kriser, an investment manager from Highland Park, Ill.. “But how about trip insurance when you travel?” Read more “Does your credit card offer enough travel insurance?”

A broken kneecap, a denied insurance claim — and a missed cruise

I know what you’re thinking. Did Debby Russo fall behind on her interest payments and get roughed up by a loan shark?

No, almost as bad. She broke her kneecap, but she thought she was covered by her travel insurance. She wasn’t. Read more “A broken kneecap, a denied insurance claim — and a missed cruise”

My tour operator canceled my Antarctic cruise – why should I take the hit?

G Adventures cancels Shelley Piontek’s Antarctic cruise after its ship breaks down. But neither the tour operator nor Piontek’s travel-insurance company will refund her transportation expenses. Why not?
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Is it safe to travel to Europe?

Jocelyn Holgado knew that her reservation at the Hôtel de Varenne in Paris was nonrefundable. But then the terrorist attacks on Paris happened, and the world suddenly felt more dangerous, and she figured the Varenne might make an exception.
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When Allegiant’s final word isn’t so final

Allegiant Air is one of the more fee-happy airlines flying in America. So when Dagny McDonald contacted me about a medical emergency, a canceled flight and a missing refund, I didn’t have much hope for her case.

But that didn’t stop me.

Read more “When Allegiant’s final word isn’t so final”