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Elliott Report

Elliott Report

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CONSUMER ADVOCACY

How can you tell if the city you plan to visit is safe? It's harder than ever to know. Here are some proven strategies.

Is the city I’m visiting safe? Here’s how savvy travelers can find out

November 8, 2025February 22, 2025 by Christopher Elliott

How can you tell if the city you plan to visit is safe? It’s harder than ever to know. Here are some proven strategies.

Categories Safe Travels
Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?

I paid extra to change my flight on Norwegian Airlines — can I get my money back?

March 2, 2025February 19, 2025 by Christopher Elliott

Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?

Categories The Travel Troubleshooter
Say the word "free," and it's enough to make even the most experienced travelers lose their marbles. But free is one of the worst scams.

How do you avoid the world’s most dangerous travel scam? Don’t fall for something “free”

September 29, 2025February 16, 2025 by Christopher Elliott

Say the word “free,” and it’s enough to make even the most experienced travelers lose their marbles. 

Categories On Travel
Brenda Franzman can't get a full refund for the furniture she returned to Sam's Club. How can she get the company's attention?

Why won’t Sam’s Club refund $481 for my furniture? It promised! 

July 19, 2025February 14, 2025 by Christopher Elliott

… Read more

Categories Problem Solved
Has the travel industry turned its back on its smoke-free promises?

Has the travel industry turned its back on its smoke-free promises?

December 4, 2025February 9, 2025 by Christopher Elliott

If you think your next trip will be smoke-free, think again. The travel industry has abandoned its smoke-free promises — mostly.

Categories On Travel
Mary Brewer's vacation rental in Branson, Mo., is a mess, filled with bugs and dog urine. Why can't she get a refund for her vacation rental nightmare?

Bugs and dog urine in my vacation rental. I want a refund!

February 7, 2025January 29, 2025 by Christopher Elliott

Mary Brewer’s vacation rental in Branson, Mo., is a mess, filled with bugs and dog urine. Can she get a refund for her bad vacation rental?

Categories The Travel Troubleshooter
What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here's the unfortunate truth.

Hertz ran out of cars. Why is Booking.com keeping $65 for my rental?

February 2, 2025January 27, 2025 by Christopher Elliott

What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here’s the unfortunate truth.

Categories Advocacy
The screen on Laura Eichenhorn's new Acer Chromebook is warped. But when she returns it, PayPal keeps her money -- and the merchant keeps her computer. Is that allowed?

PayPal problem: I have a broken Acer Chromebook — but no refund!

April 26, 2025January 24, 2025 by Christopher Elliott

The screen on Laura Eichenhorn’s new Acer Chromebook is warped. But when she returns it, PayPal keeps her money — and the merchant keeps her computer. How do you fix this PayPal problem?

Categories Problem Solved
When Joseph Hall returns his car to Budget, it drops a $450 cleaning fee on him. Does he have to pay all of it?

Do I really have to pay this $450 cleaning fee from Budget?

April 2, 2025January 22, 2025 by Christopher Elliott

When Joseph Hall returns his car to Budget, it drops a $450 cleaning fee on him. Does he have to pay all of it?

Categories The Travel Troubleshooter
A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?

A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?

November 24, 2025January 20, 2025 by Christopher Elliott

What is SIM swapping and how do you prevent it? Here’s how to protect yourself from identity theft and reclaim your money.

Categories Advocacy
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