Brooklinen promised to refund my sheets. Why won’t it?
Why won’t Brooklinen refund Tracy Brom’s “hot and scratchy” sheets? After all, it promised her a refund.
CONSUMER ADVOCACY
Virgin Atlantic canceled my flight. Why won’t they refund my Chase points?
After Virgin Atlantic cancels Peter Ross’s flight from Washington to London, he asks for his Chase points back. Why isn’t he getting them?
Lufthansa made a booking error! Will I ever get a refund for my ticket?
Lufthansa made a booking error that cost Scott Davis more than a flight to Rome. It also tested his patience with a hidden fee, a mind-boggling bureaucracy, and world-class corporate stubbornness.
Sears refrigerator delivery problem: Can I get a refund?
Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won’t deliver it. Can he get his money back?
Travelers are lost in an AI maze. Here’s how to find a real person.
More travelers than ever are lost in an AI maze. Here’s what to do when you’re stuck talking to a chatbot.
Is the city I’m visiting safe? Here’s how savvy travelers can find out
How can you tell if the city you plan to visit is safe? It’s harder than ever to know. Here are some proven strategies.
I paid extra to change my flight on Norwegian Airlines — can I get my money back?
Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?
How do you avoid the world’s most dangerous travel scam? Don’t fall for something “free”
Say the word “free,” and it’s enough to make even the most experienced travelers lose their marbles.
Has the travel industry turned its back on its smoke-free promises?
If you think your next trip will be smoke-free, think again. The travel industry has abandoned its smoke-free promises — mostly.