Help! My iPhone trade-in got lost in the mail!
Dave Weiss thought he’d done everything right with his iPhone trade-in. He sent his old phone back to Apple, expecting a smooth transaction and a $160 store credit.
CONSUMER ADVOCACY
Turo is accusing me of causing $1,200 in damage. But I didn’t do it!
Bartosz Jusypenko rents a car through Turo in Canada and returns it without incident — or so he thinks. The host claims a new scratch appeared during the rental, but the car was dirty at pickup. Now Turo wants him to pay $1,200 to fix the damage. Is that right?
When an airline refuses to refund you $654, this could be the reason
When Iberia Airlines canceled Olga Betzler’s flight from Barcelona to Los Angeles, she assumed getting her $654 refund would be straightforward.
A wheel good investment: Here’s the luggage that survived 350 days on the road
Some travel disasters start small. It’s a wobbly wheel you hardly notice until you’re double-timing it through the terminal and your carry-on suddenly feels like you’re dragging an anchor.
Aer Lingus withholds a full refund after a flight cancellation. What should I do?
After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?
StubHub misled me about my $331 concert ticket refund. What should I do?
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.
Help! Airbnb banned me for life — but won’t say why
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
DirecTV charged me a $40 fee almost a year after I canceled — what can I do?
George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned?
Locked out and charged $385 for getting into my Airbnb — is that fair?
A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When weather wreaks havoc, should guests foot the bill?