Jeff Berman’s flight from Seattle to Quebec City was a nightmare. A delay on the first leg of his flight left him stranded in Calgary, and the only way out was to buy a new ticket to his final destination.
Why are passengers acting so badly? And what can you do if you’re seated next to an entitled passenger?
It’s that moment of hesitation before you head out the door. The one where you ask, “Is it safe to leave my valuables in my hotel room?”
When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. How can she fix this Nortstrom return problem?
Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?
Why won’t Brooklinen refund Tracy Brom’s “hot and scratchy” sheets? After all, it promised her a refund.
After Virgin Atlantic cancels Peter Ross’s flight from Washington to London, he asks for his Chase points back. Why isn’t he getting them?
Lufthansa made a booking error that cost Scott Davis more than a flight to Rome. It also tested his patience with a hidden fee, a mind-boggling bureaucracy, and world-class corporate stubbornness.
Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won’t deliver it. Can he get his money back?
More travelers than ever are lost in an AI maze. Here’s what to do when you’re stuck talking to a chatbot.
