Is this Dell lost laptop a lost cause?
Benjamin Marmer orders a new computer from Dell. But it never arrives, even though Dell ships it via FedEx. Is his computer a lost cause?
CONSUMER ADVOCACY
We canceled our Canadian vacation. Why is our travel insurance claim delayed?
Last year, Liesel Dreisbach-Williams and her husband, Roger, planned an epic adventure from Vancouver to Toronto by train. But when Roger’s health took a turn for the worse, the adventure turned into an epic misadventure — an endless series of emails with MSH, their travel insurance company.
Help! Avis charged me $7,671 for a one-day car rental
Nicholas Chandler was rear-ended while driving an Avis rental car. Even though the other driver was at fault, Avis charged him for the entire time the car was out of commission. Can he get a refund?
Ms. Pat fan faces an Eventbrite fee fiasco. Can she get a refund?
Shira Newman buys one ticket to a Ms. Pat show but ends up with three. Why can’t she get a full refund for the two unwanted tickets? And why isn’t Eventbrite helping her?
How to get a refund after a hotel closure: My $169 battle with Hotels.com
Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property. But Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?
Budget overcharge: I paid an extra $457 for my car rental in France!
When Corwin Simmonds rented a car from Budget in Marseille, France, he never expected a simple transaction to become a frustrating ordeal with multiple overcharges and a bewildering lack of customer service.
Should airlines ban alcohol on flights?
Should airlines limit or ban alcohol on planes? Passengers like Jodi Smith have an opinion.
They paid for an extra legroom seat on AirTransat. Then they got a downgrade.
It seems airlines are constantly finding new ways to make flying more uncomfortable. But for Mary Ann and David DeMichael, AirTransat succeeded beyond its wildest dreams.
How to prevent hotel luggage theft: 5 expert strategies
If you’ve ever stored your luggage with a hotel, you probably know the nagging question: Is my bag safe?
RVshare is keeping my deposit! Can you make them return it?
Why is RVshare holding Aaron Olbrich’s $1,500 deposit after he returns his rental van? And can he ever get his money back?