StubHub misled me about my $331 concert ticket refund. What should I do?
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.
CONSUMER ADVOCACY
Help! Airbnb banned me for life — but won’t say why
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
DirecTV charged me a $40 fee almost a year after I canceled — what can I do?
George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned?
Locked out and charged $385 for getting into my Airbnb — is that fair?
A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When weather wreaks havoc, should guests foot the bill?
Why is Sixt charging me $794 for a tow I never requested?
All Brian Dunn needed for his business trip was a reliable rental car. Instead, he got a Nissan Sentra from Sixt that was unsafe to drive. And when he tried to return it, the car rental company slapped him with a $794 tow charge he never authorized.
StubHub issued tickets for the wrong showtime. Can I get a refund?
Lori McBride buys StubHub tickets for a 1 p.m. show but discovers they’re for 7:30 p.m. StubHub denies her a refund because she didn’t immediately contact the company. But what about StubHub’s FanProtect Guarantee?
American Airlines canceled my return flight because I missed a leg. But it said I could fly!
The trouble didn’t start on their flight from Buffalo to Philadelphia, when their 50-seat regional jet got tossed around in the heavy turbulence. It was so violent that Christopher Prucha’s wife begged him not to continue their trip to Wilmington, N.C., and to drive instead.
Don’t let your airline rights fly away. Here’s how to protect them
You can almost feel it when you fly these days. It’s that sense that you’re a second-class citizen with limited rights — or none at all.
I booked a nonrefundable room at the Hampton Inn by accident. How do I fix it?
Carol Egan accidentally booked an expensive and nonrefundable room at a Hampton Inn. Can she fix the mistake or is she stuck with a $264 bill?