Tag: AMERICAN AIRLINES

If American Airlines gave you a flight credit, this is what you need to know

By Michelle Couch-Friedman |  | Updated April 11th, 2021

Last February, Susan Dunlap was excitedly planning an adventure to Hawaii. Unfortunately, soon after she made the reservation, the coronavirus made it clear the trip was ill-advised. Despite her hopes for a full refund, American Airlines quickly issued a hefty $2,635 future flight credit.

Now, Dunlap is afraid that the pandemic will make it impossible to ever use that flight credit from American Airlines. So she’s asking the Elliott Advocacy team to mediate a cash refund instead.

But can we?  Read more “If American Airlines gave you a flight credit, this is what you need to know”

Will American Airlines refund this gift card?

By Christopher Elliott |  | Updated March 11th, 2020

Sarah German redeemed an American Airlines gift card for a flight, canceled within 24 hours and asked for a refund. So why is the airline resisting? Read more “Will American Airlines refund this gift card?”

This is how dual citizenship caused American Airlines to deny her boarding

By Michelle Couch-Friedman |  | Updated June 28th, 2020

Leon Razzon’s daughter Lora has dual citizenship. This caused a giant problem on her recent international flight. Razzon is convinced that his daughter was improperly denied boarding on a flight to Turkey. Now he wants American Airlines to pay. But is that a reasonable request? And why hasn’t Lora contacted us with this dilemma? Read more “This is how dual citizenship caused American Airlines to deny her boarding”

What you need to know about that SSSS stamp on your boarding pass

By Michelle Couch-Friedman |  | Updated November 2nd, 2020

SSSS! Behold the four letters that you don’t ever want to see on your boarding pass. If you find the Secondary Security Screening Selection — SSSS stamp on your ticket, you should know that the TSA agents will be treating you to an extra-special and in-depth security screening.

Lucky you!

But how, and by whom, are passengers selected for this additional form of screening? After Jo Freeman’s recent unpleasant close encounter of the TSA kind, she wants to know. Read more “What you need to know about that SSSS stamp on your boarding pass”

American Airlines told me the fare was $169. Then it charged me $1069

By Michelle Couch-Friedman |  | Updated November 21st, 2020

Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400? Read more “American Airlines told me the fare was $169. Then it charged me $1069”

These American Airlines executive contacts helped him get a voucher

By Christopher Elliott |

If there’s one part of this site that’s magic, it’s our executive contacts. Just ask Edward Jackson, who was en route on a mission trip from Baltimore to Rio Negro, Brazil, when we cast a spell that helped him recover an American Airlines voucher. Read more “These American Airlines executive contacts helped him get a voucher”

A hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping his money

By Christopher Elliott |  | Updated July 20th, 2019

When a hurricane ruins Evan Hasara’s honeymoon, he’s stuck with a $200 American Airlines cancellation fee. Can he get a refund from Travelocity or American Airlines? Does he even deserve one? Read more “A hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping his money”

Another surge in consumer complaints for February

By Christopher Elliott |

It was yet another surge in consumer complaints for February, with American Airlines, United Airlines and Expedia leading. Read more “Another surge in consumer complaints for February”

I’d like my carrier-imposed fees back, please

By Christopher Elliott |  | Updated May 25th, 2019

James Ould’s airline schedule should mean that he’ll save a bundle on the carrier-imposed fees on his ticket. So why won’t American Airlines or British Airways see things his way?
Read more “I’d like my carrier-imposed fees back, please”

My mom died before I could visit, and JustFly won’t help me get a refund

By Christopher Elliott |

Winnie Lanoix’s mother dies before she can visit her in Fort Myers, Fla. But neither her online travel agent, JustFly, nor American Airlines, will refund her fare. Why not? Read more “My mom died before I could visit, and JustFly won’t help me get a refund”