American Airlines reopened the plane’s door for us — then kicked us off!

Kathleen Mastergeorge says that she and her husband were “harassed” and “bullied” and ultimately kicked off their American Airlines flight by the lead flight attendant. She wants compensation for the cost of the flight. But is that a reasonable request? Read more “American Airlines reopened the plane’s door for us — then kicked us off!”

A hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping his money

When a hurricane ruins Evan Hasara’s honeymoon, he’s stuck with a $200 American Airlines cancellation fee. Can he get a refund from Travelocity or American Airlines? Does he even deserve one? Read more “A hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping his money”

An American Airlines flight without a restroom. Is this legal?

Judy Freedman was waiting to board her American Airlines flight to Columbus when the flight crew made a troubling announcement: The aircraft didn’t have a working restroom. And American Airlines wasn’t going to do anything about it — because it didn’t have to. Read more “An American Airlines flight without a restroom. Is this legal?”

I did not pay to hear drunks on the plane!

On her recent American Airlines flight, Patricia Simon was forced to endure the antics of a crowd of drunks on the plane. Now she wants a refund.

I know what American Airlines will say if I bring Simon’s case to it.

No. Read more “I did not pay to hear drunks on the plane!”

Another surge in consumer complaints for February

It was yet another surge in consumer complaints for February, with American Airlines, United Airlines and Expedia leading. Read more “Another surge in consumer complaints for February”