Norman Fitton and his wife paid $2,615 for a vacation rental in Kitty Hawk, N.C., from Sept. 7 to 14. Unfortunately, they had an unexpected visitor: Hurricane Dorian. The storm made landfall at Cape Hatteras, forcing the Fittons to ask: If your vacation is ruined by a hurricane, will it be covered by trip insurance?
The short answer is: sometimes.
Niebes Castillo should have known better than to leave a loaded gun in the glove compartment of his rental car. After all, he’s a truck driver and, as a driving professional, should be aware of the rules of the road. But there’s enough gray area to warrant a closer look at a case that landed Castillo on Hertz’s Do Not Rent list.
Electronic Arts Inc. is an American video game company headquartered in Redwood City, California. It is the second-largest gaming company in the Americas and Europe by revenue and market capitalization after Activision Blizzard and ahead of Take-Two Interactive and Ubisoft as of March 2018. It has a customer responsiveness rating of 3 out of 5.
Howard Rokofsky just discovered an unauthorized transaction on his PayPal account — specifically, a $303 charge he never made. But when he disputes the charge, the online payment service denies it within hours. Did the company act too fast?
All William Wilson wanted to do was keep his phone number. He’d had the same number for 36 years, and everyone — friends, family, colleagues — knew it. And, most importantly, he knew his phone number by heart.
But his new phone company didn’t seem to care. So when he switched service, it issued a new number, despite repeated requests. Since then, he’s been trying to get it switched back to his old, familiar number — and to get a refund for the costs he incurred. Why did the company make porting his old number so hard?
The United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal inter-insurance exchange. It has a customer service rating of 3 out of 5.
Vanamali Tay got into a car accident when she visited San Francisco recently. She’d rented a car through Alamo and thought she had third-party liability protection. But she didn’t, and now she wants help with a $15,000 repair bill.
When Thomas Doran tried to buy travel insurance for his vacation to Ireland, the purchase failed three times. Or so he thought.
Joan Johnson-Roegner needs to cancel her Groupon Getaway. Her tour operator, Reward Travel China, suggests the terms of her vacation are flexible. So why is she stuck with an unusable tour — and is there anything my fearless crew of advocates can do to help her?
Bernice Lu has a mysterious charge on her Verizon Wireless bill, and she can’t seem to get rid of it. Did she call Jamaica and run up a $291 bill — or is this just a Verizon mistake?
