Electronic Arts

Electronic Arts (EA) is a video game developer based in Redwood City, Calif.

Telephone

Main : 650-628-1396

Fax :650-628-1422

Mailing address

209 Redwood Shores Parkway
Redwood City, CA 94065

Website

ea.com

What you need to know about Electronic Arts

The company responds to most customer complaints in a satisfactory manner.

Electronic Arts’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Electronic Arts with our insider guide or through our executive contacts.
Electronic Arts's customer service policies are standard. Here are our frequently asked questions about Electronic Arts.

How to resolve a problem with Electronic Arts

Try self-service first

Use our proven resolution methods, or Electronic Arts’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Electronic Arts respond?

Phone support

Electronic Arts provides phone support through its main number (650) 628-1396. The company's response time is not publicily available.

Email support

Electronic Arts does not offer email support.

Online contact form

Electronic Arts' online contact form is accessible through its support page. Response times for inquiries submitted via the online form are generally within 72 hours.

Live chat support

Electronic Arts does not offer live chat support support.

Social media

Electronic Arts maintains active social media profiles on platforms like Facebook and X. Response times on these platforms can vary, but typically, Electronic Arts customer service representatives reply within an hour.

Verified contacts

Electronic Arts customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Gabriel Turk

Director, Customer Care

gturk@ea.com

Secondary

Joel Knutson

Vice President Customer Experience

jknutson@ea.com

Chief Executive

Andrew Wilson

awilson@ea.com

Electronic Arts self-service links

The Electronic Arts redeem page allows users to redeem codes for games, in-game content, gift cards, or EA Play memberships. Players can redeem codes across various platforms such as Xbox, PlayStation, and Nintendo Switch. Users are prompted to select their platform to get started.

Electronic Arts customer service policies

EA is committed to creating inclusive and accessible gaming experiences, aiming to remove barriers for all players. The company listens to player feedback and continually improves its products to ensure fair, fun, and safe communities. Electronic Arts provides resources and tools to enhance accessibility within its games, including specific features like customizable controls, colorblind settings, and assistive technologies. Additionally, Electronic Arts is dedicated to fostering inclusion by integrating accessible design principles across its development processes, ultimately enhancing gameplay for a broader audience.

Electronic Arts loyalty program

Electronic Arts offers a loyalty program called EA Play, providing benefits like access to a library of games, discounts on digital purchases, early access to new releases, and exclusive in-game content.

Frequently asked questions about Electronic Arts

Call Electronic Arts at (650) 628-1396.

You can find Electronic Arts online contact form here.

Electronic Arts customer service is available 24/7.

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