The United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal inter-insurance exchange.
Responsiveness rating
What you need to know about USAA
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with USAA
Like most communication service providers, USAA normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
9800 Fredericksburg Road
San Antonio, TX 78288
https://www.usaa.com/?akredirect=true
Phone Contacts
Customer Service: 210-531-8722
Toll Free: 1-800-365-8722
Email Contacts
https://www.usaa.com/help/contact/
Customer Service Resources
Social Media Contacts
Executive Contacts
Primary Contact
Vicky Bonney | Director | CEO Member Relations
Director/CEO Member Relations
9800 Fredericksburg Road
San Antonio, TX 78288
[email protected]
Chief Executive
Wayne Peacock
CEO
San Antonio, TX
[email protected]
This contact was published on July 26, 2019 and updated on September 8, 2023.