USAA Customer Service Contacts

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The United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal inter-insurance exchange.  

Responsiveness rating


What you need to know about USAA

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with USAA

Like most communication service providers, USAA normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.


9800 Fredericksburg Road
San Antonio, TX 78288

Phone Contacts

Customer Service: 210-531-8722
Toll Free: 1-800-365-8722

Email Contacts

Customer Service Resources


Social Media Contacts


Executive Contacts

Primary Contact
Vicky Bonney | Director | CEO Member Relations
Director/CEO Member Relations
9800 Fredericksburg Road
San Antonio, TX 78288
[email protected]

Chief Executive
Wayne Peacock
San Antonio, TX
[email protected]