Debra Beasley is tired of watching travel insurance eat into every trip she books. Every time she books, another checkout screen offers optional coverage, and it all adds up. She has shelled out thousands, and premiums climb higher every year.
Adriana Gores overpaid her Comcast bill by $4,762 by mistake. Comcast refunded her on a prepaid debit card. The balance then dropped to $82, with a charge she says she never made and no statement showing where the money went.
Aaron McIntosh rented through the Avis Uber program to drive for a living. Avis billed his account erratically, his bank froze it, and while he waited for a new card he asked Avis one question: should I return the car?
Athena Smith flies JetBlue twice a month to care for her 95-year-old mother. At the gate, an agent stopped her. Pay $468 or be banned for life. She had booked through a site called Farehub and paid by credit card.
The man in the Tokyo departure lounge looked prepared. Color-coded itinerary, screenshots of every boarding pass, the newest luggage. Then the Wi-Fi froze, a gate change hit the monitor, and he came apart. The passenger beside him just walked over.
Americans spent the summer cutting down license plate cameras, packing council meetings, canceling surveillance contracts. Then many of the same people drove to the airport, walked to a checkpoint, and let a machine photograph their face without a single complaint.
What if a grocery store charged you more for milk because it knew how many kids you had? What if a ride app quoted you a higher fare because you had not installed its rival’s app? These are not hypotheticals.
From his office above Lake Whakatipu, Dave Beeche runs a Queenstown tour company that wants to turn tourists into conservationists. He also admits it still burns plenty of diesel and runs a coal-fired steamship. He calls it the say-do gap.
Brian O’Leary needs accessible seating, and the Bruno Mars chart showed plenty of it. But every seat he selected came back unavailable, over and over. The next day the same seats reappeared, this time only through resellers, at a markup.
A family emergency forced Christine Grosart to return her Avis rental in Spain early. Instead of a smaller bill, she got a bigger one, an unexpected charge that nearly doubled the cost. Nobody had told her early returns cost more.
