How to get a refund when your luxury hotel stay goes to the dogs
The resort publishes a clear rule: pets up to 40 pounds, two per room. Terry Reilly counted German shepherds, collies and pointers. Then things got worse.
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The Great Disconnect: Here’s why travel is lonelier than ever
You take your seat on the plane and realize you have not spoken to a single person since you arrived at the airport. Not at the kiosk. Not at security. Not at the gate. Travel is efficient, frictionless and silent.
Since when does an airline change your itinerary without asking?
Your inbound is late, so software decides you will miss your connection and moves you to a later flight. Then your first flight makes up time. You reach the gate with an hour to spare and your seat is gone.
Every customer should have the right to reach a human
Hackers cleaned out Amy Pollick’s PayPal account. The bot offered to connect her to a human. She typed yes. Then it repeated the offer, word for word. She typed yes again. Four times, the machine promised a person and reneged.
Why a hurricane that misses you can still ruin your vacation—and what to do about it
You do not have to be anywhere near a hurricane for one to wreck your trip. The sun can be out at your destination while your aircraft is stuck a thousand miles away, waiting out a storm it never escaped.
My Alfa Romeo’s dashboard is falling apart and the warranty won’t cover it
The dashboard of Jay Catelli’s Alfa Romeo Stelvio is separating from the air vents. His service contract covers interior surfaces. Mopar denied the claim, saying the part number sits on an exclusion list that appears nowhere in his own contract.
Help! Delta downgraded us and refused to pay for a place to sleep
They are both over 75. Up at 2 a.m., delayed by a storm, then held on the ramp in Atlanta waiting for a gate until the Boise connection was long gone. An agent suggested they rent a room to rest.
Avis said she smoked in her rental car, but she had an alibi
Avis billed Tasha Huebner $450 to deep clean a car she says she returned in pristine condition. The charge was for smoking. She does not smoke. Neither does her passenger. Rental agreements leave odor claims entirely to the company’s judgment.
No-service summer: Why your vacation feels so cheap (but costs so much)
You booked a first class seat expecting a hot meal. What arrives is a basket of lukewarm popcorn, because the airline quietly stopped serving meals on that route. Across travel, prices have held steady while the things they bought disappeared.
Nobody was unruly, but the flight got canceled anyway
A Porter Airlines flight from Victoria to Toronto never left the ground because one young child would not stay in a seat belt. Nobody was unruly. No crew instruction was defied. The aircraft could not legally take off that night.