SAS Scandinavian Airlines

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Scandinavian Airlines (SAS) is the flag carrier of Sweden, Norway and Denmark, and the largest airline in Scandinavia.

Responsiveness rating


What you need to know about SAS

We receive regular complaints about SAS, most famously this lost luggage case that involved 10 bags. In 2022, SAS filed for bankruptcy protection but has continued operating normally.

How to resolve a problem with SAS

SAS has made efforts to hide its executive email addresses and phone numbers. If your email gets bounced, please let us know.


Frösundaviks Allé 1
SE-195 87 Stockholm, Sweden

Phone Contacts

Main: +46 8 797 0000
Customer Service: (800) 221-2350
Toll Free: (800) 221-2350
International: +1-201-896-3600

Email Contacts

[email protected]

[email protected]


Customer Service Resources

Customer feedback form

SAS US address: 301 Route 17 North, Suite 500, Rutherford, NJ 07070

SAS Head Office
SAS Huset, Lufthavnsboulevarden 10
Postboks 150
DK-2770 Kastrup
Phone: +45 3232 0000

SAS Head Office
NO-1330 Fornebu
Phone: +47 64 81 6050

Social Media Contacts


Executive Contacts

Annemette Bols
Director, Head of HR, Airline Operations
Frösundaviks Allé 1
SE-195 87 Stockholm, Sweden
[email protected]



Chief Executive
Anko van der Werff
President and Chief Executive Officer
Frösundaviks Allé 1
SE-195 87 Stockholm, Sweden
[email protected]

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