SAS Scandinavian Airlines

Scandinavian Airlines (SAS) is the flag carrier of Sweden, Norway and Denmark.

Telephone
Customer Service : (800) 221-2350
Email
Mailing address
Frösundaviks Allé 1
SE-195 87 Stockholm, Sweden
Website
flysas.com/en

What you need to know about SAS Scandinavian Airlines

The company responds to most customer complaints in a satisfactory manner, most famously this lost luggage case that involved 10 bags.

How to resolve a problem with SAS Scandinavian Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

SAS Scandinavian Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Andy Thornton
Managing Director
Secondary
Jason Mahoney
Executive Vice President and Chief Operating Officer
Chief Executive
Anko van der Werff
Chief Executive

Frequently asked questions about SAS Scandinavian Airlines

Yes, you can find the online contact form here.
Call (800) 221-2350.
SAS Scandinavian Airlines' cancellation policy varies depending on the type of ticket purchased and the fare rules associated with it. Generally, refundable tickets allow for cancellations with a full or partial refund, while nonrefundable tickets may incur a fee for cancellations or changes. It's best to review the specific terms and conditions of your ticket or contact SAS customer service at (800) 221-2350 for assistance.
Yes, you can make changes to your booking with SAS Scandinavian Airlines, subject to availability and any applicable fees or fare differences. Changes can typically be made online through its website or mobile app, or by contacting customer service at (800) 221-2350.
Yes, SAS Scandinavian Airlines offers travel insurance through its partner insurance companies. Travel insurance can be purchased at the time of booking to provide coverage for unforeseen events that may disrupt your travel plans.
Amenities may vary depending on the route, aircraft type, and class of service. Generally, passengers can expect complimentary snacks and beverages, in-flight entertainment, and Wi-Fi on select flights.
Yes, SAS Scandinavian Airlines has a frequent flyer program called EuroBonus. Members earn points on qualifying flights, which can be redeemed for rewards such as flights, upgrades, and hotel stays.
Yes, SAS Scandinavian Airlines offers special assistance and accommodations for passengers with disabilities or special needs. You can request assistance during the booking process or by contacting the customer service team at (800) 221-2350 in advance of your flight.
You can book a flight online through the SAS Scandinavian Airlines website, via the SAS mobile app, by calling customer service at (800) 221-2350, or through a travel agent.
SAS Scandinavian Airlines allows one free carry-on bag and one personal item for all passengers. Checked baggage allowances vary by fare type and destination. Detailed information is available on its website.
SAS Scandinavian Airlines allows pets to travel in the cabin or as cargo, depending on the pet's size and weight. Specific requirements and fees apply, and you should check the SAS Scandinavian Airlines website for detailed information and to make a reservation for your pet.
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