Scandinavian Airlines (SAS) is the flag carrier of Sweden, Norway and Denmark.
How to reach a person at SAS Scandinavian Airlines
Customer Service: (800) 221-2350
SAS Scandinavian Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about SAS Scandinavian Airlines
The company responds to most customer complaints in a satisfactory manner, most famously this lost luggage case that involved 10 bags.
How to resolve a problem with SAS Scandinavian Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.SAS Scandinavian Airlines mailing address
Frösundaviks Allé 1
SE-195 87 Stockholm, Sweden
SAS Scandinavian Airlines social media channels
SAS Scandinavian Airlines executive customer service contacts
Primary Contact
Andy Thornton
Managing Director
Frösundaviks Allé 1
SE-195 87 , Stockholm, Sweden
andy.thornton@sas.se
Secondary Contact
Jason Mahoney
Executive Vice President and Chief Operating Officer
jason.mahoney@sas.se
Chief Executive
Anko van der Werff
Frösundaviks Allé 1
SE-195 87 , Stockholm, Sweden
anko.vanderwerff@sas.se
Does SAS Scandinavian Airlines have an online contact form?
Yes, you can find the online contact form here.
How can I contact SAS Scandinavian Airlines customer service?
Call (800) 221-2350.
What is SAS Scandinavian Airlines' cancellation policy?
SAS Scandinavian Airlines’ cancellation policy varies depending on the type of ticket purchased and the fare rules associated with it. Generally, refundable tickets allow for cancellations with a full or partial refund, while nonrefundable tickets may incur a fee for cancellations or changes. It’s best to review the specific terms and conditions of your ticket or contact SAS customer service at (800) 221-2350 for assistance.
Can I make changes to my booking with SAS Scandinavian Airlines?
Yes, you can make changes to your booking with SAS Scandinavian Airlines, subject to availability and any applicable fees or fare differences. Changes can typically be made online through its website or mobile app, or by contacting customer service at (800) 221-2350.
Does SAS Scandinavian Airlines offer travel insurance?
Yes, SAS Scandinavian Airlines offers travel insurance through its partner insurance companies. Travel insurance can be purchased at the time of booking to provide coverage for unforeseen events that may disrupt your travel plans.
What in-flight amenities are included on SAS Scandinavian Airlines?
Amenities may vary depending on the route, aircraft type, and class of service. Generally, passengers can expect complimentary snacks and beverages, in-flight entertainment, and Wi-Fi on select flights.
Does SAS Scandinavian Airlines have a frequent flyer program?
Yes, SAS Scandinavian Airlines has a frequent flyer program called EuroBonus. Members earn points on qualifying flights, which can be redeemed for rewards such as flights, upgrades, and hotel stays.
Can I request special assistance or accommodations when flying with SAS Scandinavian Airlines?
Yes, SAS Scandinavian Airlines offers special assistance and accommodations for passengers with disabilities or special needs. You can request assistance during the booking process or by contacting the customer service team at (800) 221-2350 in advance of your flight.
How do I book a flight with SAS Scandinavian Airlines?
You can book a flight online through the SAS Scandinavian Airlines website, via the SAS mobile app, by calling customer service at (800) 221-2350, or through a travel agent.
What is SAS Scandinavian Airlines's baggage policy?
SAS Scandinavian Airlines allows one free carry-on bag and one personal item for all passengers. Checked baggage allowances vary by fare type and destination. Detailed information is available on its website.
What are SAS Scandinavian Airlines's policies for traveling with pets?
SAS Scandinavian Airlines allows pets to travel in the cabin or as cargo, depending on the pet’s size and weight. Specific requirements and fees apply, and you should check the SAS Scandinavian Airlines website for detailed information and to make a reservation for your pet.
Can I email the executives directly?
We have received feedback from our readers indicating that the Company emails to the executives are not being addressed.
How to get professional help with your SAS Scandinavian Airlines problem
If you need help with SAS Scandinavian Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
