Air France, based in Tremblay-en-France, is the French flag carrier and part of the Air France-KLM Group. It operates a global network, offering both passenger and cargo services.
How to reach a person at Air France
Toll-free: (800) 237-2747
Air France Responsiveness rating
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What you need to know about Air France
Air France customer service offers support through multiple channels, including phone, email, and social media, to assist with booking, flight changes, and other inquiries. Support is also available at airports, offering services for passengers with special needs, lost luggage, and flight disruptions.
- Depending on the method of contact, the volume of inquiries, and the nature of the issue, Air France’s customer service response times can vary.
- Our insider guide and executive contacts can help you resolve a problem with Air France.
- Air France’s customer service policies are standard, and here are the frequently asked questions about the airline.
Air France customer service response times
Air France’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Waiting times vary for Air France’s phone support. Air France’s phone support is busiest on weekdays, particularly Tuesdays, while the shortest waiting times are typically on weekends, especially Sundays. Availability: 8 a.m. to 11 p.m. Eastern time, 7 days a week. Call customer service at (800) 237-2747. TDD service is available at 711-833-648-2072. |
| Email support | Air France typically responds to email inquiries within 24 hours. However, response times may occasionally be longer during periods of high customer service demand. Email Air France at contact.en.us@airfrance.fr. |
| Social media | Air France is active on social media platforms such as Instagram, Facebook and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. Here’s how to reach Air France via social media. |
| Air France’s WhatsApp support is managed by a virtual assistant. You can expect a response immediately. WhatsApp support is available 24/7. | |
| Messenger | Response time: Air France’s Messenger is managed by a virtual assistant. You can expect a response immediately. Messenger is available 24/7. |
How to resolve a problem with Air France
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Air France mailing address
45 rue de Paris
95747
Roissy, Charles de Gaulle Cedex, France
Air France loyalty program
You can join Air France’s loyalty program, Flying Blue, by signing up for an account on the Air France website or through its mobile app. Once you’re signed in, look for the loyalty program section. Program benefits include earning miles for spending, access to airport lounges, additional baggage allowance, a travel assistant service, and cabin upgrades.
Air France social media channels
Air France executive customer service contacts
Primary Contact
Alexandre Boissy
Executive Vice President and Corporate Secretary
45, rue de Paris
95747
Roissy, Charles de Gaulle Cedex, France
alexandre.boissy@airfrance.fr
Secondary Contact
Catherine Villar
Executive Vice President In-Flight Services
45, rue de Paris
95747
Roissy, Charles de Gaulle Cedex, France
catherine.villar@airfrance.fr
Chief Executive
Anne Rigail
45, rue de Paris
95747
Roissy, Charles de Gaulle Cedex, France
anne.rigail@airfrance.fr
How can I contact Air France?
Call Air France customer service at (800) 237-2747, or visit its website.
When is Air France customer service available?
Air France customer service is available from 8 a.m. to 11 p.m. Eastern time, 7 days a week.
Does Air France support WhatsApp or other messaging apps?
Yes, Air France does provide customer support through WhatsApp, Apple Messages, and Messenger.
How can I lodge a complaint with Air France?
Submit complaints or feedback by completing an online form on Air France’s website. It is located on the right-hand side in the middle of the page.
Who is the owner of Air France?
Air France is part of the Air France-KLM Group, which resulted from the merger of Air France and KLM Royal Dutch Airlines.
Can passengers choose seats on Air France?
Yes, clients flying with Air France can select preferred seats at any time during the booking process or on the airline’s website or mobile app.
Are alcoholic beverages served on Air France flights?
Yes, alcoholic beverages, including wine, beer, and spirits, are offered by Air France as part of its in-flight service. There may be a charge in some classes of service.
Is there a charge for requesting a wheelchair on Air France?
No, Air France doesn’t charge for providing wheelchairs to passengers requiring assistance, but arrangements should be made in advance on its website.
How long do Flying Blue miles take to show up?
Your Flying Blue miles should appear within 2 weeks for flights and 8 weeks for everything else. If your miles have not yet appeared, you can claim them on the Flying Blue website.
How to get professional help with your Air France problem
If you need help with Air France, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
