The surprising reasons travelers file insurance claims

Why do travelers file insurance claims?

If you’ve bought a travel insurance policy, here’s the next logical question: What could possibly go wrong?

That’s a question Squaremouth set out to answer as part of its campaign to promote real life claims — a topic that’s near and dear to my advocates, too.

Elliott Advocacy is underwritten by Generali Global Assistance. Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years. We offer a full suite of innovative, vertically integrated travel insurance and emergency services. Generali Global Assistance is part of The Europ Assistance (EA) Group, who pioneered the travel assistance industry in 1963 and continues to be the leader in providing real-time assistance anywhere in the world, delivering on our motto – You Live, We Care.

The short answer is: You could have a medical claim, face a delay, or a trip interruption. But a deeper dive into Squaremouth’s numbers may help you build an effective set of strategies against a vacation disaster. If nothing else, it underscores the need for a travel insurance policy that covers you adequately. Or more.

Why do travelers file insurance claims?

Here are the reasons for a claim according to Squaremouth:

Benefit Type % of All Claims
Emergency Medical 26.22%
Trip Cancellation 24.98%
Trip Delay 16.73%
Trip Interruption 13.23%
Baggage Delay 5.94%
Baggage & Personal Items Loss 4.55%
Cancel For Any Reason 2.35%
Emergency Medical Evacuation 0.62%
Repatriation 0.19%
No Description 5.18%

This is based on Squaremouth’s internal data. (I should note that Squaremouth is a long-time corporate underwriter of this site. It provided this information to me as a favor.)

A closer look at the numbers

The top reason for a travel insurance claim? Emergency medical. Further below, at less than 1 percent, is medical evacuation. Which would make you think a service like Medjet is unnecessary. But consider that, you have slightly more than a 1 in 200 chance of being evacuated for medical reasons, and I’m pretty happy that I have Medjet coverage (also, coincidentally, an underwriter of this site).

My advice? Check your health insurance, check your credit card coverage, for goodness sakes, read your policy before you buy, to make sure your medical conditions and evacuation are covered. Pay special attention to pre-existing medical conditions.

Also noteworthy: A quarter of all claims are for cancellations. Yet only a fraction of the policies are Cancel For Any Reason (CFOR) policies, which are typically a few percentage points more expensive than a garden-variety, named-exclusions policy.). That suggests many insurance policyholders might have benefited from the more generous CFOR policies, if they’d only known about them.

What these travel insurance claim numbers mean to you

The Squaremouth list is useful for anyone wondering what could go wrong on their next trip. The answer: plenty.

Your trip could get canceled, delayed, or interrupted. Your baggage could get delayed or lost. You could get sick. You could die. (Yep, that’s what repatriation of remains is. That can mean flying home in a casket.)

But let me add a little perspective on this list. These are just claims. Most trips are incident- and claim-free. And another unknown here is successful claims. We don’t know what percentage of claims made for each of these reasons resulted in a check to the consumer. I imagine that kind of information is closely held, but I’ll see if I can find out.

In the meantime, stay safe out there and don’t forget your travel insurance. And thanks to our friends at Squaremouth for the information.

By the way, if you work for a forward-looking company that wants to support the advocacy we do on this site, like Squaremouth and Medjet, please contact me and I’ll hook you up.