Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Christopher Spark's dishwasher breaks -- and then it breaks again. Why won't Sears help him fix it in a reasonable amount of time?

Help! My Sears dishwasher stopped working

March 24, 2025February 26, 2015 by Christopher Elliott

Christopher Spark’s dishwasher breaks — and then it breaks again. Why won’t Sears help him fix it in a reasonable amount of time?

That's not an unreasonable request for any passenger. But you'd think US Airways would give it special consideration

He had the promise in writing, but it didn’t matter

January 29, 2024February 24, 2015 by Christopher Elliott

That’s not an unreasonable request for any passenger. But you’d think US Airways would give it special consideration

The days of a freewheeling, lightly regulated airline industry, in which it charge whatever fees and fares it pleases, may be nearing an end.

Should airlines be re-regulated?

January 29, 2024February 22, 2015 by Christopher Elliott

The days of a freewheeling, lightly regulated airline industry, in which it charge whatever fees and fares it pleases, may be nearing an end.

If it's 2015, then why are hotel guests still doing something so '90s, like paying extra for an Internet connection?

Let’s set the Wi-Fi free now!

January 29, 2024February 21, 2015 by Christopher Elliott

If it’s 2015, then why are hotel guests still doing something so ’90s, like paying extra for an Internet connection?

Help, my “free” Hilton HHonors points for car rental voucher doesn’t work at the airport

January 29, 2024February 20, 2015 by Christopher Elliott

After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.

Lizet Pena sells her books through Amazon's Seller Central, but now she owes the company money. What happened? And can she get a refund?

Was I “scammed” by Amazon.com’s book seller program?

January 14, 2025February 19, 2015 by Christopher Elliott

Lizet Pena sells her books through Amazon’s Seller Central, but now she owes the company money. What happened? And can she get a refund?

Sometimes, just a little more information from Aer Lingus can make a complaint melt away like a late winter snow.

Well, why didn’t you just say so, Aer Lingus?

June 5, 2025February 17, 2015 by Christopher Elliott

Sometimes, just a little more information from Aer Lingus can make a complaint melt away like a late winter snow.

Airport communication systems in Gainesville had stopped working. The airline said these circumstances were beyond its control.

What to do about the ‘circumstances beyond our control’ excuse

January 29, 2024February 15, 2015 by Christopher Elliott

Airport communication systems in Gainesville had stopped working. The airline said these circumstances were beyond its control.

Priceline's map of Daytona Beach, Fla., looked fine to Brian Hutcheson, so he made a bid on a hotel. And he got it.

“Nothing more I can do at this point”

January 29, 2024February 10, 2015 by Christopher Elliott

Priceline’s map of Daytona Beach, Fla., looked fine to Brian Hutcheson, so he made a bid on a hotel. And he got it.

A few weeks ago, Amos only had a toll road, between him and his destination in Austin. It was missing an important feature: a toll booth.

Look out! Automated plazas take a toll on car rental customers

January 29, 2024February 8, 2015 by Christopher Elliott

A few weeks ago, Amos only had a toll road, between him and his destination in Austin. It was missing an important feature: a toll booth.