I’m envious of those other laptop batteries – why won’t HP help me?
Luke Szulczewski’s aging HP laptop has the world’s worst battery. The company will replace it in four to six weeks.
Christopher Elliott
An airline seat dispute quickly spirals out of control
Economy class airline seats are small consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami.
How can JetBlue be so wrong — and so right?
fundamental disconnect between a customer and a company? You end up with a case where everyone is right — and everyone is also wrong.
Help! My Hotwire hotel is in a dangerous neighborhood
Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in an unsafe neighborhood.
“They threw five grown women in their pajamas out on the streets of Boston”
Did the hotel leave five grown women to fend for themselves in their pajamas on the frigid streets of Boston?
Hackers stole my identity and Cruise Planners won’t help me
Picarella says he needs a name — specifically, the contact for the corporate headquarters of someone at Cruise Planners, a travel agency.
Are airlines about to charge your kids more?
If your blood pressure spikes when you think about the words “kids” and “plane” then this story may have a calming effect.