Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
Expedia claims it has the secret to cheap flights. But is it promoting a dangerous—and self-serving—myth?

You can’t hack airfares, but airlines are hacking you

To understand how absurd the idea of airfare hacking is, imagine this: Your car is running on empty. Instead of filling the tank right away, you wait until Sunday because you heard that the prices will dip a few cents lower at midnight. You circle the block, burning more gas all the while, waiting for the digital display to reset.