Roland Nazariyan buys three sets of tickets to a UFC fight through StubHub. But the real battle comes after the event — with StubHub’s customer service department. Two sets of tickets never showed up and were eventually refunded. But the third order, worth $4,605, turned into a heavyweight bout. Who will come out on top?
When Cheryce White flies from Phoenix to Seattle, she gate-checks her stroller. But when she retrieves it, the plastic frame is melted and the fabric undercarriage warped — so damaged it’s unsafe to use. She files a claim, but Frontier rejects it as “normal wear and tear.” After weeks of emails and follow-ups, she still hasn’t received a proper response. Can she get reimbursed?
To say that Jerry Slaff’s trip from Washington to Prague didn’t go as planned would probably be an understatement.
Robert Grunnah thought he’d scored a deal when he found a round-trip flight from Austin, Texas, to Denver for just $67. But as he sat on a delayed plane, watching an overworked agent juggle an overbooked flight, he wondered: Was his flight too cheap?
As the war with Iran escalates, hundreds of thousands of travelers have found themselves stuck between closed airspaces and indifferent carrier policies. You might think a global airline would prioritize getting you out of harm’s way, but the reality is much more cynical. Airlines are looking at their bottom line first—not your safety
When his cab pulled up to a rental apartment in Lisbon, Walter Meyer knew he was in trouble. The building was crumbling, and the neighborhood looked sketchy. Even his taxi driver — a local who’d probably seen it all — seemed to hesitate before rolling to a stop.
Victoria Evans thinks she made a smart purchase when she buys a Frigidaire refrigerator. But within 7 months, her appliance starts flashing temperature warnings and spoiling her food. Multiple repair visits under warranty fail to fix the recurring problem, and technicians twice declare the unit unrepairable. Yet Frigidaire is giving her the cold shoulder.
David Tashji purchased a Travelpro rollaboard in 1998, which came with a lifetime warranty. Now the retractable handle has broken, but Travelpro claims it can’t repair it because replacement parts are no longer available. Is he out of luck?
Lai Leong thought she was helping her friend Zeng by using some of her American Airlines miles to book a hotel in Honolulu. She had no idea that Zeng would be on the hook for a surprise fee.
Remember when you could get a deal on travel by waiting until a few weeks after summer ended? That’s history.
