Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
Is the TSA finally at its breaking point?

Is the TSA finally at its breaking point?

The Transportation Security Administration is facing an existential crisis. 

In Houston, wait times at the screening area hit three hours this week. Atlanta and Philadelphia had to close entire checkpoints because they didn’t have enough staff. Now there’s talk of entire airports shutting down because of insufficient TSA screeners.

government wants to know

The government wants to know everything about your last trip

Marilyn Kaufman didn’t realize she was inviting an observer into her living room when she signed up for a lower car insurance rate. To secure a discount, her insurance company required her to keep a driving-tracker app active on her phone all the time. It monitored her braking and acceleration, but it also followed her while she walked her dog or sat at her kitchen table. 

Are airline tickets too expensive?

If you haven’t looked at airfares lately, you might want to sit down before you read this. The numbers on the screen aren’t a glitch. They’re the shocking new reality of a Middle East conflict.