Stephanie Merck is told she needs a passport to fly to Puerto Rico. It’s not true. Who should pay for the passport?
Comcast owes Cathy Coffey $5,800. Why is it taking so long to refund her?
When Diane McMillian checked into the Courtyard by Marriott in Columbia, S.C., she’d endured ten sleepless nights helping victims of the South Carolina floods as a disaster relief inspector. Little did she know she was about to get a front row seat to a disaster of a different kind.
Painful truths.
That’s what Heather Dratler delivered in her epic story on the things airlines insiders wish you knew, but are afraid to tell you.
Months after Ruth Carr returned from Italy, the citations started piling up in her mailbox: two for driving in a “restricted” area in Rome, another for a similar traffic violation in Vicenza.
Shawna Amella gets a bill from Hertz more than a year after her rental, even though the car she damaged has already been fixed. Does she still have to pay?
Just when you thought you’d seen it all, they’ve done it again.
Here’s the latest outrage, courtesy of Josh Dare. He booked five tickets to Europe on United Airlines (sigh, yes — United Airlines) and then had the audacity to purchase a sixth ticket using points earned through his credit card.
Well, no one’s perfect.
Howard Madnick calls it the “disappearing reservation” trick. I’ll let him describe a bizarre series of circumstances that led to several reservations being made and then lost. American has offered a resolution, but he wants to know: Is it enough?
When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”
Let’s scrap the titles.
That’s my takeaway after one of my sources raised the issue of adding “doctor” to her name when she flies.
