Kathryn Frieze just wanted her money back. She had paid the airline Iberia $176 for an “extra legroom” seat on a flight from Chicago to Madrid, but the airline rescheduled her flight, dropping her upgraded economy class seat. Her repeated attempts to reach the airline proved futile.
If you travel, you probably already know that smartphone apps aren’t that smart. In fact, they’re sometimes buggy, sluggish and hard to use.
When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word?
Joe Kim orders a tablet from Kmart.com, but it never arrives. Now they’re balking at a refund. What gives?
Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?
Curtis Brown rented a car from Enterprise in London recently, but he didn’t get far. Less than two days after picking it up, one of his tires went flat. Enterprise says he’s responsible for the damage, but he disagrees.
Nikolas Langes thought he knew every trick in the book for saving money on airline tickets.
Why is Stacey Sproul’s rental car covered with dings? And why is she now being charged for the damage?
Aylin Gaughan’s attempt to upgrade to a new iPhone fails, but that’s not the worst of it. Her voice mails are now missing.
Airline seat pricing never made much sense to begin with, but leave it to United Airlines to take it to the next level.
