Renault got me lost — can you help me find a refund?
James DiProspero’s rental car is getting him lost. Is the company responsible for hours of missed vacation time?
Christopher Elliott
Hey United Airlines, where are my 180,000 frequent flier miles?
Although we almost never get involved in loyalty program cases, Nancy Taylor’s was an exception. And even though we tried to help, our advocacy team came up empty-handed.
Why you’re stealing from your travel company
When you think of stealing from a travel company, swiping a towel or bathrobe from a hotel probably comes to mind.
How one “disappointed” Dish customer fixed his own problem (and you can, too)
I’ve always said the best cases are the ones where consumers fix their problem themselves, and that’s especially true for Jeff Smith.
Why is Sears playing markdown games with me?
The washing machine Laurie Beane just bought from Sears is suddenly on sale. Why does the company want to return it in order to honor the new price?
Cheated by neimanmarcus.com?
Even though Neiman Marcus promises Julia Lee a $125 gift card, it doesn’t arrive. Now, the retailer says it’s expired. What gives?
Help! Alitalia misspelled my name and won’t change it back
When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
There’s no escaping these problems with my Ford
The on-board computer on Shannon Stout’s Ford Escape went on the blink. It’s out of warranty. Is she out of luck?
If they resell my room, why can’t I get a refund?
Just before Gerald and Byrone LoCasale set sail on an 18-day Princess cruise from Fort Lauderdale, Fla., to Los Angeles, disaster struck.
Oh no, my Audi needs a new engine
Elliott Shanley’s Audi A4 Avant is in the shop again, and this time it needs a new engine. Why can’t the manufacturer help him get a car that works?