Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.
G Adventures cancels Shelley Piontek’s Antarctic cruise after its ship breaks down. But neither the tour operator nor Piontek’s travel-insurance company will refund her transportation expenses. Why not?
Think coach class can’t get any worse? Think again.
Big airlines are working hard to make their economy-class sections more “competitive” with discount carriers. Seats are getting smaller and service is scarce. There’s even a name for this new airborne experience: “last class.”
Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.
Dorothy Dittmar reserves a room in Paris with two twin beds. But then the hotel backs out of the deal. Does she deserve a refund?
It was the kind of article I could have written. I should have written.
United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”
But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Linda Oliver’s flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.
During a recent visit to Atlanta, Sixt Rent a Car upgraded Samuel Ventola to a Jeep Patriot rental instead of the subcompact he had reserved. Maybe it wasn’t doing him a favor.
Did you know that the average American will spend more than seven hours getting somewhere for the holidays? At least that’s what a new survey by SC Johnson suggests.
