DirecTV won’t honor Robert Savage’s contract. Can he cancel without paying an early termination fee?
After Murtuza Cutleriwala’s PayPal account is frozen, he can’t use his eBay gift card. The reason? They’re linked. Now what?
If you’re thinking of taking “no” for an answer from a travel company, let Alan Schroeder talk you out of it.
Dawn Pace’s hot water heater is broken and thanks to a dispute between American Home Shield and her plumber, she’s been without hot water for the last week. Can this dispute be settled before a holiday weekend?
Lisa West’s case is strange, but not as strange as the response she received from Delta when she complained about it.
When Sue Ellen Svik’s mother-in-law passes away, she and her husband cancel a flight on US Airways. Expedia promises to handle a refund.
Barbara Acosta was duped by United Airlines. When she checked in, she had to upgrade to economy plus seats because economy seats were gone.
Despite her own efforts to salvage her Whirlpool refrigerator with duct tape, Paula McGee is at the end of her rope. Will the company do the right thing, even though her unit is out of warranty?
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?
Next time you’re tempted to take a snapshot of an interesting cloud formation or your seatmate sprawling into your personal space on a plane, remember Arash Shirazi and Steven Leslie.
