A visit to Luang Prabang in Laos feels like stepping back in time. French colonial buildings line streets next to the slow-moving Mekong River. Buddhist monks in their saffron robes collect alms at dawn. The famous night market, with its street food vendors, beckons you with traditional Lao dishes like Khao Niaw, a sticky rice, or steamed fish.
Amber Lise is trapped in an eight-week ordeal with Best Buy over a malfunctioning microwave oven. Best Buy repeatedly denies her exchange request. Is there a way to change its answer?
After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?
Millie Crawford didn’t think much about the lamp in her Holiday Inn Express room. Not until a $59 charge appeared on her credit card days after she checked out.
It was supposed to be his first real vacation in years — a hiking trip to the Canadian Rockies. And then Erwin Gutenkunst got a call from the office.
What are you afraid of this holiday travel season? Missing your flight? Losing your luggage? Getting stuck in bad weather?
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
When items vanish from your luggage, can you trust your airline to make it right?
Have you started arriving at the airport gate early? Like, way early? Mary Vogel has. For her upcoming flight from Chicago to Paris, she’ll get to the terminal more than three hours before her scheduled departure.
