How can JetBlue be so wrong — and so right?
fundamental disconnect between a customer and a company? You end up with a case where everyone is right — and everyone is also wrong.
JetBlue
It’s time to kill economy class
Airlines are considering a new class of service — and I use the term “class” loosely — called economy “minus.”
Help, my Cardcash gift card is bogus!
Veronica Wittmann buys a $100 gift certificate through a company called Cardcash. Then the money disappears. What happened?
What to do about the travel industry’s timeout clauses
A casual observer might have thought that Anthony LaMesa was booking a last-minute JetBlue Airways ticket from New York to Cancun, Mexico, on a whim, perhaps to escape the frigid winter weather.
Happy holidays? JetBlue slams grieving grandson with booking fee, walk-up fare
If an airline tells you it offers a more humane way to travel, should you hold it to that promise?
Is JetBlue scaring passengers into buying travel insurance?
If you’re a frequent flier, maybe you’ve already been roughed up by an airline, rhetorically speaking. I try to stay away from planes myself. I fly very infrequently and I book airline tickets even less.
Oh no! JetBlue breaks guitars, too?
Add the word “breaks guitars” after any company, and everyone knows exactly what you’re talking about.