Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.
That’s no typo. United Airlines actually removed a fee. Really, it did.
Jack thought the $430 rate for his European car rental from Hertz covered everything. Except for one teensy surcharge.
Latonya Holloway calls Uber for a pickup. But when it doesn’t show up, she’s charged anyway. Is there any hope for a refund?
Man rented a car from Avis recently had a good reason — and also, paradoxically, didn’t have a good reason.
Lynn Tirums is hit with an early termination fee after Comcast helps her “reduce” her bill. Now it won’t return her calls. What gives?
If you’re a credit-card skeptic like I am, then maybe you’ve enjoyed your front row seat to the rise and apparent fall of foreign transaction fees
Mercedes Revilla reserves two seats on a British Airways flights, but she gets assigned different ones. Is she entitled to a refund?
The North American airline industry collected an estimated $8.2 billion should they give more refund airline fees than they are?
Bob thought he’d booked an economy class seat when he flew on American Airlines recently. It turns out he’d only bought half a seat.
