Delta Air Lines has abruptly stopped charging extra for booking seats offline, a decision that’s likely to send shockwaves through an industry that has quietly based its business model on fees.
It isn’t a question of if, but when, hotel resort fees will be banned by law.
Picking up a rental car should be the least stressful part of your vacation. And for some elite-level customers, it is. The shuttle drops you off; you grab the keys and drive off into the sunset.
Mention the word “ancillary fees” to someone like John Cashman, and I can promise you his eyes will glaze over. Yours too?
She admits she was involved in an “accident” with her Budget rental in Salt Lake City last year.
If you’ve ever found a bargain on a hotel only to discover a few clicks later that the property charged a nonnegotiable “resort fee,” you’re not alone. Last year, 744 properties in the United States added these fees to their guests’ final bills, an astonishing 25 percent increase from 2014.
Everyone wants to kill hotel resort fees, those annoying extras added to your hotel bill after you ask for a price quote. The latest effort comes from Sen. Claire McCaskill (D.-Mo.), who wants to legislate the controversial surcharges out of existence.
For the last several days, I’ve been on the receiving end of emails from readers like Paul McWilliams about a new fee being charged by HomeAway, which runs VRBO and VacationRentals.com.f
Airlines never met a fee they didn’t like.
And they also like maintenance-free passengers. My sense is that if carriers had their way they would ban children flying alone, period.
Santosh Reddy gets hit with an extra charge after terminating his AT&T account. Can they do that?
Hilton is quietly testing a new $50 “cancellation fee for reservations canceled any time after you book a room.
Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.
This is a story about a mysterious fee and how it mysteriously vanished from Merlyn Klaus’ bill.
That’s no typo. United Airlines actually removed a fee. Really, it did.
If you think mandatory resort fees represent the free market at its best, please don’t read this post.
Jack Schneider thought the $430 rate for his European car rental from Hertz covered everything.
When little things add up to big inconvenience, it’s no fairy tale.
No one likes surprise charges, but this one takes the cake.
Latonya Holloway calls Uber for a pickup. But when it doesn’t show up, she’s charged anyway. Is there any hope for a refund?
Car rental companies love their surcharges. The one Dan Liftman encountered when he rented a vehicle from Avis recently had
Lynn Tirums is hit with an early termination fee after Comcast helps her “reduce” her bill. Now it won’t return
Remember the hornet’s nest we stirred up a few months back when we called for an end to the airlines’
If you’re a credit-card skeptic like I am, then maybe you’ve enjoyed your front row seat to the rise and
Don’t look now, but those reviled mandatory resort fees are on the rise — and in places you might not
Don’t look now, but one of the most unfair fees in corporate America is about to get even more unfair.
Mercedes Revilla reserves two seats on a British Airways flights, but she gets assigned different ones. Is she entitled to
The North American airline industry collected an estimated $8.2 billion last year from fees for items such as checked baggage,