Charged $100 for a gas “sniffer”? Come on, Ferrellgas

When Rosemarie Dagostino calls Ferrellgas about a possible leak, she doesn’t expect it will cost her $100. But it does. Can that charge be undone? Read more “Charged $100 for a gas “sniffer”? Come on, Ferrellgas”

Expedia promised me a full refund of my hotel fee. Then it went back on its word

Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word? Read more “Expedia promised me a full refund of my hotel fee. Then it went back on its word”

Offered a reward but ended up with a monthly “membership” fee

What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you. 
Read more “Offered a reward but ended up with a monthly “membership” fee”

There’s no smoke in my hotel room, so what’s this $250 charge?

When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke. Read more “There’s no smoke in my hotel room, so what’s this $250 charge?”

Another $72 in taxes for my hotel? But I thought we already paid!

When it comes to price transparency, airlines get almost all the attention — and rightfully so. But Joseph Jacobazzi wants us to devote a little bandwidth to hotels today. Bonus: His case doesn’t involve mandatory resort fees. Read more “Another $72 in taxes for my hotel? But I thought we already paid!”