Stacey Hopkins pays half a month’s rent after a new owner moves into the building and changes the due date for rent checks. But now she’s being charged a late fee. What’s going on? “A late fee? But I paid my rent on time!”
When Kim DeBiase ends her lease for a Hyundai Sonata, the dealership demands a $400 payment for a disposition fee. And that puts her in a bad disposition. Does she really have to fork over the money?
“Hey, what’s this disposition fee from Hyundai?”
When Henry Milnark inadvertently purchases priority boarding for his wife during American Airlines’ online check-in process, his wife is told to request a refund online. But American responds that the fee is nonrefundable. Can our advocates help the Milnarks recover the fee? And should American simplify its website? “Shouldn’t airlines make their websites easier for seniors to use?”
Look out — the hotel “convenience” wave is spreading.
“At hotels, ‘for your convenience’ rarely is”
Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him. “If you book a room with one bed, you should expect a room with one bed”