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CAR

Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374.

Warning! Dropping off your rental car doesn’t mean you’re off the hook

January 29, 2024December 14, 2014 by Christopher Elliott

Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374.

Categories The Navigator
I wish I could help David Campbell. He says he has a "sticky" situation with Avis which "may be unresolvable." And I think he's right.

Here’s why you should always, always, always read your car rental confirmation

February 19, 2024December 2, 2014 by Christopher Elliott

I wish I could help David Campbell. He says he has a “sticky” situation with Avis which “may be unresolvable.” And I think he’s right.

Categories Case Dismissed
Deborah Gray's rental car broke down and she wants her money back. Hertz won't pay her. She'd like me to encourage the company to reconsider.

I want a full refund for my broken down rental car

January 29, 2024November 24, 2014 by Christopher Elliott

Deborah Gray’s rental car broke down and she wants her money back. Hertz won’t pay her. She’d like me to encourage the company to reconsider.

Categories Should I Take The Case?
When Loren Witkin says that he shopped around for a new car, you can take him at his word, it promised no haggling and no hidden fees.

Why your next airline ticket purchase should be like buying a car

January 28, 2024September 14, 2014 by Christopher Elliott

When Loren Witkin says that he shopped around for a new car, you can take him at his word, it promised no haggling and no hidden fees.

Categories The Navigator
When they returned to the Miami Airport Marriott Hotel to pick up their Infiniti from the "secure" parking lot, they found it was undrivable.

Hey Marriott, where are my wheels?

January 27, 2024August 5, 2014 by Christopher Elliott

… Read more

Categories Case Dismissed
The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That's expensive.

The high cost of great customer service

January 26, 2024March 29, 2014 by Christopher Elliott

… Read more

Categories Commentary
Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't.

Did Budget send me the wrong damage claim?

January 24, 2025March 28, 2014 by Christopher Elliott

Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos’ rental car in the photo? No, it isn’t.

Categories The Travel Troubleshooter
When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well.

Enterprise sent me a bill for “hidden” damage

October 23, 2024January 24, 2014 by Christopher Elliott

When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has been damaged, it claims. It wants him to pay for the repairs. Is that fair?

Categories The Travel Troubleshooter
Philip Boutelle's minivan is a money pit and Toyota doesn't seem to care, even though it issued a limited recall. Can this car be saved?

My Toyota Sienna needs your help

January 26, 2024December 19, 2013 by Christopher Elliott

Philip Boutelle’s minivan is a money pit and Toyota doesn’t seem to care, even though it issued a limited recall. Can this car be saved?

Categories Problem Solved
You know the ding-and-dent car rental scam? Sure you do. Rent a car, and the agents tell you "not to worry" about the little scratches.

Is Advantage trying to scam me for damage to my rental car?

January 26, 2024December 10, 2013 by Christopher Elliott

You know the ding-and-dent car rental scam? Sure you do.

Categories Should I Take The Case?
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