Bayard Allmond is told his rental car won’t come with an extra driver fee for his wife, but when he gets his bill, he finds the surcharge, anyway. Is there any way to get his car rental company to make good on its promise?
Richard Hartman rented a car from Alamo in Montreal this summer. It’s a decision he regrets.
Sometimes, even death isn’t a good enough reason for a refund.
We’re a nation of drivers, no doubt about it.
It’s been a while since we’ve had a chipped-windshield story. This one comes to us by way of Kenneth Ross, whose wife recently rented a Toyota Corolla through Payless Car Rental in Toronto via Expedia.
I was about to move Don and Carri Schoeller’s car rental case into the “solved” file when I got the following email from them:
The allegation that car rental companies have turned the damage claims process into a profit center is so common, I could probably write an entire blog on it.
Regular readers of this site are familiar with car rental companies’ no-rent lists. But did you know that there are other instances in which a company might refuse you a car — even if you have a completely legitimate reservation?
