Unfortunately, this case needs a lawyer — not a consumer advocate

When Leonard Smith had an accident with his 2016 Mini Cooper Clubman, he thought his auto insurance policy at American Family Insurance (AFI) would cover the damage — until the insurance company disputed part of his claim. Read more “Unfortunately, this case needs a lawyer — not a consumer advocate”

How to find the perfect rental car for your next vacation

When it comes to rental cars, I’m picky. Read more “How to find the perfect rental car for your next vacation”

Why did Carmel forget to take us to the airport and refuse our refund?

Edward Alvarez is all set for his trip to the airport. The only problem? The car service he had booked never shows up. Now, the company refuses to give him his money back. Can we help Alvarez get an explanation and a refund for the no-show? Read more “Why did Carmel forget to take us to the airport and refuse our refund?”

Dollar hit me with $255 in administrative fees

Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges? Read more “Dollar hit me with $255 in administrative fees”

I got a $260 quote for my Dollar rental. Why did Hertz charge me $370 more?

Bill Marstellar and his wife plan a trip to Germany to visit their daughter for Easter. Marstellar uses Expedia to reserve a car from Dollar Rent a Car and is quoted a total price of $260. When he arrives in Germany, signage directs him to the Hertz counter to pick up the car, where he’s charged $630. Can our advocates get him a refund for the difference between what he paid and the quoted price? Read more “I got a $260 quote for my Dollar rental. Why did Hertz charge me $370 more?”

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