Enterprise sent me a bill for “hidden” damage

Max/Shutterstock
Max/Shutterstock
When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has been damaged, it claims. It wants him to pay for the repairs. Is that fair?

Question: I’m fighting with Enterprise about a damage claim, and I need your help. I recently rented a Hyundai Sonata. Both a manager and I inspected it and we both thought it looked OK.

When I returned the car a few days later, we did the same thing, and the manager considered the car to be in good shape and he accepted it.

About four hours later I received a phone call from the manager, claiming that there was “hidden” damage — specifically, several scratches to the underside of the car.

A few days later, I was notified by mail that a damage claim against me had been filed. My credit card was billed for $186 for paint scratches on the rocker molding, and that costs totaling $106 for “administrative” fees, loss of use and diminishment of value were waived. Included in the claim were two rather poor black-and-white photocopies of the claimed damage.
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My Toyota Sienna needs your help

shutterstock_165216488Philip Boutelle’s minivan is a money pit and Toyota doesn’t seem to care, even though it issued a limited recall. Can this car be saved?

Question: My wife and I purchased a 2008 Toyota Sienna used from a dealer in her hometown in central California, a dealer where her family has purchased numerous cars over the years.

A few months ago, the oil light flickered while driving. I pulled over when it was safe and got the car towed. A pressurized oil hose had burst, and cost me just under $500 to fix, plus about $100 to tow. I contacted Toyota of America to ask why an oil hose would failed on a five-year-old van, and if the repair cost would be covered under my warranty.
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Is Advantage trying to scam me for damage to my rental car?

Photodiem/Shutterstock
Photodiem/Shutterstock
You know the ding-and-dent car rental scam? Sure you do.

Rent a car, and the agents tell you “not to worry” about the little scratches and bumps on the high-mileage vehicle. But when you return it, they give it a careful once-over and pressure you to sign an incident report, acknowledging you’ll pay whatever repair bill they send you — usually something suspiciously close to your car insurance deductible.

Well, Chelsey Johnson thinks she’s a ding-and-dent victim. Let’s hand the mike over to her to hear her story.

A few months ago, Johnson rented a car from Advantage in Minneapolis.
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A rental car bill I don’t think I deserve

Zhu/Shutterstock
Zhu/Shutterstock
After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?

Question: I’m hoping you can give me some advice about a damage claim that my car rental company states I am financially responsible for. I rented a car from Alamo in Reno, Nev., recently. The paperwork was signed and initialed as the person at the counter indicated. Then I was escorted to the garage where the cars were kept.

My husband walked around the car and didn’t notice any damage. I drove from the airport rental location directly to our hotel in Reno, where the car was parked for two days. Several days later, when we left Reno to drive to Las Vegas, I noticed that the plastic grill on the front of the car was uneven. My husband inspected and found that it was loose but still connected.
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Charged for insurance I never wanted — or needed

hyxl/Shutterstock
hyxl/Shutterstock
Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?

Question: I recently rented a car from Avis in Houston with a friend. A few weeks after we returned the car, I discovered a $260 charge for optional insurance that we never asked for. I need your help getting a refund.

Here are the details. We had pre-paid for the car using Priceline’s “Name Your Own Price” service, which covers the entire cost of the rental. When we got to the counter, my friend offered them his debit card — it’s all he was carrying — and an agent said they needed a credit card.

So I gave them my card. Before I handed it over, I asked if it’d be charged. The agent said “no.”

After coming home from the trip, I found out I was charged $260 and wonder where this amount was coming from. We looked at the paperwork from Avis, and that’s when I saw his signature to accept the optional insurance. I asked him if he knew he signed for it and he said “no.”
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Nissan dealership won’t honor its warranty on my used car

Reed Scott buys a lemon from a Nissan dealership. Now it won’t cover the repairs for the malfunctioning car. Can it do that?

norcal roadQuestion: I bought my son a 2004 Chrysler Concorde from a Nissan dealership in another state recently. The car came with a 90-day, 3,000-mile warranty.

Shortly after that, the “check engine” light came on indicating a problem. I brought it to my local dealership and a technician told me a repair was necessary. But when I asked about the warranty, a representative from the dealership that sold me the car said it would not cover the repair because “the car will still drive.”
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A scratch on my rental car — and now, a bill from a collection agency

Jemny/Shutterstock
Jemny/Shutterstock
Here we go again.

Car rental damage claims are such a contentious issue — and so preventable — that I’ve been considering a moratorium on new cases. But Aakash Patel’s problem might be the exception to the rule.

I’ll let you decide.

A few months ago, Patel and a group of friends flew to Las Vegas for a bachelor party.
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Did she wait too long to file a damage claim?

fast carQuestion: I recently rented a car from Budget in Ontario, Calif. When I returned the vehicle, a representative claimed that I scraped the bottom of the front bumper on the passenger side of the car.

I did not cause this damage and told him I wanted to dispute the claim. He gave me a form to complete and told me not to do anything — including notifying my insurance company — until I heard back from Budget.

I received a letter from Budget in February, stating that I would be held responsible for the damage. I immediately notified my credit card insurance company, through which my rental was covered.

To make a long story short, my credit card company is denying the claim because it was filed on the 46th day after the incident, even though I filed the claim the same day that I was notified I was being held responsible.
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“What should I have done in this situation?”

Patryk/Shutterstock
Patryk/Shutterstock
The car rental insurance scam is a fairly well-known “gotcha” for international renters, and it’s a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.

Murphy wants my help in sorting out a surprise upcharge from Budget, but I’m not sure if I can — or should — try to unravel this for her.

Northern Ireland has its own pecular car rental insurance requirements, and apparently only one brand of MasterCard coverage meets its strict criteria. In other words, if you’re not renting with a MasterCard, you have to buy extra insurance.
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