The Taurus is a total loss – should he pay $22,000?

This is a first: Budget is telling one of its customers to buy it a new car. He wants our help. The advocacy team is considering this case, but I’d love to get your thoughts before we get involved.
Read more “The Taurus is a total loss – should he pay $22,000?”

Why won’t United reimburse me for my car rental?

United Airlines promises Linda Oliver that it will reimburse her car rental expenses when her flight is delayed. So why won’t it?
Read more “Why won’t United reimburse me for my car rental?”

Another $246 for a late rental? This must be some kind of mistake.

When Charles Whitmore returned his Dollar rental to the Fort Lauderdale, Fla., airport location less than 24 hours after it was due, he expected to pay a penalty.

But $246? That must be some kind of mistake.

That’s what our advocacy team thought when his case arrived. And it was.
Read more “Another $246 for a late rental? This must be some kind of mistake.”

‘Since we can’t determine the cause, it’s your fault’

Derek Hehn is ticked off at Thrifty Car Rental. His rental car recently blew a tire, and now it’s sending a collection agency after him for another $125.
Read more “‘Since we can’t determine the cause, it’s your fault’”

What should I do about “mandatory” car rental insurance in Panama?

After Mary Sue Conner is forced to pay an extra $79 for insurance on her Avis car in Panama City, she asks the company for a refund. It refuses. Now what?
Read more “What should I do about “mandatory” car rental insurance in Panama?”